Cloud Workspace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Cloud Workspace release notes

    Cloud Workspace is a ServiceNow application designed to provide a centralized, consistent platform for managing all ServiceNow cloud solutions within the Cloud Governance Suite. It leverages a unified data model to enhance integration across cloud features, reduce data silos, and improve visibility. A key component, Cloud Account Management (CAM), automates the entire cloud account lifecycle—covering account requests, provisioning, governance, suspension, reactivation, and certification—helping organizations reduce manual effort and onboard cloud accounts more efficiently.

    Show full answer Show less

    Key Features

    • Cloud Account Management (CAM): Automates cloud account lifecycle management, including CMDB population with ownership data and service mapping to ensure accurate tracking and compliance alignment.
    • Business Context Integration: Links cloud accounts to application services and business applications, enhancing transparency and demonstrating cloud usage alignment with business goals.
    • Cloud Cost Findings: Introduced in version 2.3.1, this feature provides visibility into cloud account budgets and spend data for accounts with a CCM license, enabling better cost governance by tracking budget compliance and variance.
    • Support for Special Characters in Tags: Version 2.4.0 added support for special characters in tags such as Department, Cost Center, BU, Project/Application Service, and Business Application during AWS provision requests.
    • Access Management Enhancements: Manage access through predefined query access controls for all Cloud Workspace tables, improving security and data governance.
    • UI and Stability Fixes: Resolved issues such as duplicate tabs opening, incorrect status displays, long account ID overlaps, Arabic text readability, and widget border inconsistencies to improve user experience.

    Key Outcomes

    • Significant reduction in time and manual effort for onboarding and managing cloud accounts through automation.
    • Improved visibility and tracking of cloud resources aligned with organizational compliance and governance policies.
    • Enhanced cost governance with budget and spend tracking capabilities, supporting financial oversight of cloud accounts.
    • Greater transparency by connecting cloud accounts with business applications, aiding stakeholders in understanding cloud usage impact.
    • Improved user experience and system reliability through ongoing fixes and enhancements.

    Version history for the ServiceNow® Cloud Workspace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.4.0 - June 2026
    • New: Added support for special characters in tags (Department, Cost Center, BU, Project/Application Service, Business Application) for AWS provision requests
    • Fixed:
      • Duplicate tabs open when clicking an account name
      • Cloud Workspace incorrectly allows the onboarding of retired or closed accounts and displays an incorrect status
      • CAM AWS Account Creation Request fails when tags contain special characters
      • Long account IDs overflow the card container and overlap fields in Card view
      • Incorrect count displays for cloud accounts
      • The home page for Asset Viewer displays no data
      • Cloud Assets Name field is not clickable on the Australia platform family
      • Azure provision request gets stuck in a progress state when special characters are passed in the account alias
      • Number concatenation with strings causes grammatical errors in OOTB target languages (i18n)
      • Arabic text overlaps with numbers, impacting readability in Cloud Workspace (i18n)
      • Inconsistent border on the Compliance Dashboard widget for accounts with critical security findings
      • Duplicate LDC entries appear in Cloud Workspace Asset Explorer
      • Manage access through predefined query access controls for all Cloud Workspace tables
    Version 2.3.1 - March 2026
    • New: Introduced Cloud Cost findings in the Cloud Workspace, surfacing cloud account budget and spend data for accounts with a CCM license to provide visibility into budget compliance and variance for better cost governance.
    • Changed: Updated the Cloud Workspace to display both budget and spend data per cloud account for green field accounts. Accounts created through the Cloud Workspace with a specified budget allow you to track spend against the defined budget and monitor parameters such as variance.
    Version 2.2.0 - December 2025
    • Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work seamlessly together and share the same information, reducing silos and improving visibility.
    • One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle—from requesting and provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.
    • By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization’s compliance and governance policies.
    • In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud usage supports broader business goals.
    • Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both cloud managers and account owners.