Service Operations Workspace Metric Explorer release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Service Operations Workspace Metric Explorer release notes

    The Service Operations Workspace Metric Explorer is an application designed to enhance metric investigation and correlation within the ServiceNow environment. It enables operators to analyze metric behavior across hosts, applications, and services to troubleshoot issues and identify root causes effectively. The application improves upon the Agent Client Collector Monitoring solution by providing enhanced visualization and understanding of metrics, anomalies, alerts, and their interrelations.

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    Key Features and Enhancements

    • Explore metrics related to specific alerts or configuration items (CIs), allowing detailed metric analysis within the context of incidents or infrastructure elements.
    • Compare and correlate multiple metrics across hosts, applications, and service entry points for comprehensive troubleshooting insights.
    • Improved accessibility features implemented in version 27.0.0 to enhance usability for all operators.
    • Multiple fixes and improvements addressing layout issues, loading performance, date range picker functionality, localization, and navigation between Metric Explorer and related components.
    • API enhancements such as throttling and series limits to optimize performance and usability.

    Practical Implications for ServiceNow Customers

    By leveraging the Metric Explorer within the Service Operations Workspace, ServiceNow customers can:

    • Quickly identify and analyze metric anomalies related to alerts and CIs, improving incident resolution times.
    • Correlate metrics across different infrastructure and application layers to gain a holistic view of service health.
    • Benefit from improved performance and user experience due to ongoing fixes and enhancements, ensuring reliable and accessible metric exploration.
    • Navigate seamlessly between related components such as the Express list, Preview Panel, and Metric Explorer for efficient workflows.

    Additional Information

    For system requirements and compatibility with your ServiceNow instance, customers should consult the application listing on the ServiceNow Store website. The release notes reflect continuous improvements from initial versions in 2023 through mid-2026, highlighting a commitment to evolving the application in response to user needs.

    Version history for the ITOM Service Operations Workspace Metric Explorer application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 27.1.1 - June 2026
    • Fixed:
      • Metric Explorer layout now displays correctly across all screen sizes.
      • Metric Explorer tab no longer displays as blank when opened from the Metrics tab in Service Operations Workspace.
      • Metric Explorer now displays all required components and controls on the page.
      • Metric Explorer page no longer becomes stuck in loading mode when refreshed. Fixed async initialization issue in date range picker component.
    Version 27.0.0 - March 2026
    Changed: Improved the application's accessibility
    Version 24.11.1 - February 2026
    Fixed: Date range picker issue fixed
    Version 24.10.0 - December 2025
    Fixed issues: Metric Explorer: Fixed an issue where viewing related metrics for CI displayed an empty graph for the last hour.
    Version 24.8.0 - August 2025
    Fixed: Fixed a problem when loading specific metrics by ID.
    Version 24.7.3 - May 2025
    • Fixed:
      • Missing feature metrics of Azure DB Metrics cloud policy
      • Metric Explorer tab loading issue
      • Accessibility- Missing tooltips
    Version 24.4.0 - February 2025
    • Fixed:
      • Fixing a problem in the Date-Time picker
      • Fixing an issue presenting alerts when selecting 'Show alerts on CI'
    Version 24.3.6 - December 2024
    Fixed: Fixed the link from the Express list > Preview Panel > Info tab > CI details popover to the Metric Explorer.
    Version 24.3.3 - November 2024
    • Changed: Accessibility improvements
    • Fixed: Date range picker fixes
    Version 24.2.1 - July 2024
    Fixed: Localization and translation issue in the Metric Explorer.
    Version 24.2.0 - March 2024
    • Fixed:
      • Add throttling and limit the amount of series in the getMetricsPerEntryPoint API
      • Adding a button navigating to ME when there is no metric content
    Version 22.5.2 - November 2023
    Minor bug fixes.
    Version 22.3.0 - August 2023
    • Metric Explorer for Service Operations Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and find their root cause.
    • The application improves the Agent Client Collector Monitoring solution, providing operators with better visualization of metrics across CIs as well as better understanding of anomalies, alerts, and relations between metrics.
    • With Metric Explorer, you can explore metrics related to a specific alert, or choose a CI and explore its metrics. You can compare and correlate host metrics with multiple application metrics, service entry points and more.