Service Operations Workspace Supervisor Dashboard release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Service Operations Workspace Supervisor Dashboard release notes

    The Service Operations Workspace Supervisor Dashboard provides a role-tailored workspace for NOC supervisors and AIOps managers to oversee AI-driven IT operations. It offers a unified, real-time view of active operational work and autonomous AI activities, helping supervisors monitor and manage IT environments efficiently. The dashboard is integrated within the Service Operations Workspace and is designed for organizations using Event Management with Alert Automation and Autonomous Grouping enabled.

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    Key Features

    • Express List Accessibility Improvements: Enhanced accessibility for users with low vision, ensuring compliance with international standards and expanding usability.
    • Consolidated Access Controls: Access control lists (ACLs) have been streamlined to align with security best practices, reducing risks and simplifying management.
    • Link View Topology Visualization: Updated to meet accessibility standards while maintaining usability and performance for visualizing configuration item (CI) relationships.
    • Localized and Responsive UI Enhancements: Support for Japanese and CJK languages, corrected layouts for narrow viewports, and improvements in translation and localization for various UI elements including the Launchpad and Log Viewer.
    • Alert and Automation Management Fixes: Reliable live list updates, proper handling of alert removal from groups, and fixes to saving Alert Management Rules with advanced incident creation.
    • Updated Monitoring Integration: Dynatrace Monitor setup instructions aligned with the latest Dynatrace console interface.
    • Improved User Experience: Fixes to UI behaviors such as scrollbars, backspace functionality in Extended mode, and time range picker selections with correct translations.
    • Role and Permission Updates: The evtmgmtadmin role now includes write access to Express List properties to facilitate administration.

    Key Outcomes

    • Supervisors gain a comprehensive, accessible, and localized interface to monitor AI-driven IT operations effectively.
    • Improved accessibility and interface responsiveness ensure usability across diverse user needs and device types.
    • Streamlined security controls enhance protection while simplifying management of user permissions.
    • Real-time alert and automation updates reduce operational delays and improve incident handling.
    • Integration updates and UI fixes align the dashboard with current technologies and user expectations, ensuring smooth adoption and operation.
    • The “Time Saved Using AI” metric quantifies the efficiency gains from autonomous alert resolution, providing tangible insights into AIOps value.

    Version history for the ServiceNow® Service Operations Workspace Supervisor Dashboard application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.0 - July 2026
    • Changed:
      • Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.
      • Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.
      • Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.
    • Fixed:
      • The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.
      • Unintended double scrollbars in accessibility reflow mode have been eliminated.
      • The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.
      • The Express List live list functionality now properly triggers and updates in real time.
      • The "update available" banner no longer appears incorrectly when resuming the live list.
      • Saving an Alert Management Rule with "Create Incident Advanced" now works in all scenarios.
      • Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.
      • Alerts manually removed from a group are no longer automatically re-added.
      • A broken documentation link in the alert automation configuration has been fixed.
      • Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.
      • The "Tags" label in the Launchpad is now correctly translated across contexts.
      • Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.
      • Launchpad forms now match the approved design at 400% zoom.
      • Dotted connection lines in Link View now appear when connected CIs are returned from the backend.
      • The Simulation UI now displays "This automation" or the saved automation name instead of "MIXED" or "CMDB" labels for Mixed or CMDB group types.
      • The "All Time (Last 180 days)" option now shows as selected in the time range picker and is correctly translated.
      • Service health percentages now display correctly in locales using a comma as the decimal separator.
      • Ellipsis menu items in the Log Viewer now display in the user's language setting.
      • Backspace behavior in Extended mode is now correct.
      • The evt_mgmt_admin role now has write access to Express List properties.
    Version 1.0.11 - June 2026
    • The AIOps Supervisor Homepage is a role-tailored workspace designed for NOC supervisors and AIOps managers overseeing AI-driven IT operations. It provides a unified, real-time view of both active operational work and autonomous AI activity across the environment.
    • A key metric on the page — Time Saved Using AI — gives supervisors a tangible signal of AIOps value, calculated from the volume of alerts resolved and analyzed autonomously versus what would have required manual effort.
    • The homepage is available as part of the Service Operations Workspace and targets organizations running Event Management with Alert Automation and Autonomous Grouping enabled.