Manufacturing Repair Claim Management Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Manufacturing Repair Claim Management Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - June 2026
    No release notes.
    Version 2.6.0 - June 2026 (Zurich)
    No release notes.
    Version 2.5.2 - April 2026
    No release notes.
    Version 2.4.2 - April 2026 (Zurich)
    No release notes.
    Version 2.1.3 - March 2026
    No release notes.
    Version 2.0.3 - March 2026 (Zurich)
    No release notes.
    Version 1.3.1 - December 2025
    Check the Manufacturing Commercial Operations release notes.
    Version 2.1.1 - August 2025 (Zurich)
    • New:
      • Sales promotion creation and publishing.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
    • For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 1.1.0 - August 2025
    • New:
      • Recall campaign creation, creation of phases and launching and publishing them to dealer.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
      • All of the above features are rendered in a playbook
      • For more details, please refer to the release notes below.
      • https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 1.0.0 - August 2025
    • The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
    • The Manufacturing Recall Claim Management application from ServiceNow enables customers to:
      • Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit from a playbook-guided experience that helps them review and resolve claims effectively.
      • Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and resolve claims consistently.