Manufacturing Sales Promotion Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Manufacturing Sales Promotion Management release notes

    The Manufacturing Sales Promotion Management application, part of the ServiceNow Manufacturing Commercial Operations (MCO) suite, enables Original Equipment Manufacturers (OEMs) to efficiently manage sales promotion campaigns and related claims. This solution supports the entire post-sales lifecycle by facilitating collaboration between OEMs and their channel partners, improving the transparency and processing speed of promotional claims.

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    Key Features

    • Sales Promotion Creation and Publishing: OEMs can design and launch targeted promotional campaigns tailored to specific customer segments, such as senior citizens or veterans, directly through the application.
    • Claim Submission by Dealers: Channel partners submit reimbursement claims via a dealer portal using guided playbooks that streamline claim entry.
    • Claims Review and Approval: Claims agents manage and approve these submissions within the Customer Service Management (CSM) workspace, also supported by playbook-driven workflows for consistency and efficiency.
    • Seamless Collaboration: The framework ensures strong alignment between OEMs and dealers by integrating promotion management and claims processing in a single platform.

    Key Outcomes

    • Improved transparency and traceability of sales promotion campaigns and related financial reimbursements.
    • Accelerated processing of promotional claims, reducing administrative overhead and delays.
    • Enhanced ability for manufacturers to manage complex promotions and ensure compliance with campaign terms.
    • Strengthened partnerships between OEMs and channel partners through streamlined communication and workflows.

    Version history for the Manufacturing Sales Promotion Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.1 - July 2026
    No release notes.
    Version 4.0.1 - July 2026 (Zurich)
    No release notes.
    Version 3.3.0 - June 2026
    No release notes.
    Version 3.2.0 - June 2026 (Zurich)
    No release notes.
    Version 3.1.0 - April 2026
    No release notes.
    Version 3.0.0 - March 2026
    No release notes.
    Version 2.2.3 - December 2025 (Yokohama)
    Check the Manufacturing Commercial Operations release notes.
    Version 2.1.0 - August 2025 (Zurich)
    • New:
      • Sales promotion creation and publishing.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
    • For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 2.0.1 - August 2025
    • New:
      • Sales promotion creation and publishing.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
    • For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 2.0.0 - August 2025
    • The ServiceNow Manufacturing Commercial Operations (MCO) application provides a comprehensive solution to manage the entire post-sales life cycle of your products, subscriptions, and services. With the latest Yokohama release, the Manufacturing Commercial Operations application has been improved and updated to include powerful new features designed to support manufacturers more effectively.
    • Sales Promotion Management
      • Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs.
      • The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions.
      • By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels.