External Content Connectors Application Suite release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of External Content Connectors Application Suite Release Notes

    The External Content Connectors (XCC) Application Suite enables ServiceNow customers to integrate and unify external data repositories with AI Search. This suite supports a wide range of external platforms such as ServiceNow documentation, Atlassian Confluence Cloud, Microsoft SharePoint Online, Adobe Sign, and many others. It provides a secure, seamless way to centralize content from multiple sources, enhancing search accuracy and productivity by allowing users to access both internal and external data through a single, cohesive search experience.

    Show full answer Show less

    The application includes a dedicated, user-friendly administrative interface that simplifies the management of connectors, crawl configurations, user permission mappings, and monitoring of crawling and indexing performance.

    Key Features

    • Wide Connector Support: Integration with numerous external content platforms including SAP SuccessFactors, Adobe Experience Manager, Asana, DocuSign, Dropbox, GitHub, HubSpot, and many more.
    • Advanced Crawling Capabilities: Scalable indexing supporting up to 10 million documents per connector with automatic crawl resumption to handle temporary interruptions; support for multimodal caption generation on attachments and files.
    • User Permission Management: Customizable user mapping settings ensure secure and authorized data access across external sources.
    • Improved Admin Experience: Responsive UI enhancements, connection validation (including mTLS), and the ability to create multiple connectors of the same type streamline administration tasks.
    • Robust Error Handling: Global retry strategies with exponential backoff for HTTP errors, improved stability and performance of WebCrawler, and detailed analytics and error reporting.
    • Flexible Configuration: Options to define crawl schedules, inclusion/exclusion rules, and suppression of quota consumption for specific connectors for optimized performance and cost management.

    Key Outcomes

    • Unified Search Experience: Users gain consolidated access to diverse content repositories, improving information discovery and decision-making.
    • Enhanced Productivity: Centralized content indexing reduces time spent searching across multiple systems.
    • Improved Data Security: Fine-grained user permission mapping ensures that only authorized users can access sensitive external content.
    • Reliable and Scalable Operations: The suite’s automatic crawl resumption and retry strategies help maintain consistent data availability and indexing quality.
    • Streamlined Administration: Intuitive UI and validation features reduce setup errors and simplify ongoing management of external content connectors.

    Version history for the External Content Connectors Application Suite application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.0.10 - June 2026
    • New:
      • SAP SuccessFactors external content connector
      • Multimodal caption generation for retrieved attachments and files
    • Changed: Global Retry Strategy — exponential backoff implemented for 50x, 429, and 408 HTTP errors across connectors
    • Fixed:
      • WebCrawler stability, performance, error handling, and quality improvements
      • Source system improvements for connector reliability and data handling
    Version 7.0.5 - April 2026
    • New:
      • Added predefined web sources for servicenow.com, developer.servicenow.com, community.servicenow.com, support.servicenow.com, horizon.servicenow.com, and Copilot
      • Webcrawler now supports extraction of all results from the ServiceNow developer blog
      • Added user.countrycrawl filter option for the Microsoft SharePoint Online connector
      • Added support for multiple ServiceNow Product Docs connector instances
      • Suppress quota consumption for ServiceNow instance and ServiceNow product documentation connector transactions
      • Added label tag to schema for Google Drive connector
    • Changed:
      • Improved admin experience with more responsive UI
      • Improved timeout handling for Webcrawler on long running webcrawls
      • Consistent user discovery count enforced across all external content connectors
    • Fixed:
      • Connectors loading very slowly due to recrawl required state processing
      • Microsoft SharePoint Online user mappings failing to run; crawl failing with multiple errors
      • OutOfMemory exceptions when crawling Microsoft SharePoint Online lists
      • Table link in crawl report details view not filtering the target table correctly
      • Crawl history for start points scan not showing the number of start points discovered
    Version 6.0.8 - March 2026
    • New:
      • New External Content Connectors (XCC):​
        • Adobe Sign
        • Aha! Roadmap
        • Cornerstone
        • Fluid Topics
        • Workvivo
      • Add/Delete linking search sources/search profiles from the "Index Management" settings > "Connected search profile" interface of XCC Admin UI.
      • Validate mTLS connections before setting up XCC and provide warning messages.
    • Changed:
      • Scalable indexing: Crawl and index up to 10 million documents per connector.
      • Unique names will be enforced for connectors.
      • Crawls are automatically resumed to mitigate interruptions caused by temporary crawling issues.
    • Fixed: Defect fixes across the connectors improving the XCC Admin experience
    Version 6.0.6 - March 2026
    • New:
      • New External Content Connectors (XCC):​
        • Adobe Sign
        • Aha! Roadmap
        • Cornerstone
        • Fluid Topics
        • Workvivo
      • Add/Delete linking search sources/search profiles from the "Index Management" settings > "Connected search profile" interface of XCC Admin UI.
      • Validate mTLS connections before setting up XCC and provide warning messages.
    • Changed:
      • Scalable indexing: Crawl and index up to 10 million documents per connector.
      • Unique names will be enforced for connectors.
      • Crawls are automatically resumed to mitigate interruptions caused by temporary crawling issues.
    • Fixed: Defect fixes across the connectors improving the XCC Admin experience
    Version 5.0.33 - February 2026
    • Fixed:
      • Fixes in ServiceNow product documentation connector, Webcrawler predefined sources
      • Minor fixes
    Version 5.0.26 - December 2025
    • New:
      • New external content connectors:​
        • Adobe Experience Manager as a Cloud Service
        • Asana
        • Docusign
        • Dropbox
        • GitHub
        • HubSpot
        • Lucidchart
        • Miro
        • monday.com
        • Notion
        • SAP DMS
        • Smartsheet
        • Trello
        • Wordpress
        • Workday
        • Zoom
        • Link external content connector search sources to search profiles in AI Search
        • Validate connection permissions​ during connector creation
        • Connector analytics
    • Changed:
      • Customizable user mapping​ settings for user permission crawls
      • Improved management of recrawl status, force refeed​ Enhancements in metrics, error reporting
    Version 4.1.7 - September 2025
    New: Support for creating multiple connectors of the same type.
    Version 4.0.27 - August 2025
    • Changed:
      • Fixed bugs
      • UI improvements based on feedback
    Version 3.0.25 - May 2025
    • The External Content Connectors application helps organizations bring external data repositories into AI Search, offering a seamless and secure way to unify content across systems. With support for ServiceNow documentation and external platforms like Atlassian Confluence Cloud, Microsoft SharePoint Online and more, users can access both internal and external data in one cohesive search experience.
    • A dedicated, user-friendly UI makes it easy for administrators to manage the entire process from configuring connections and setting up crawls to monitoring performance and reviewing results. Flexible options allow you to define crawl schedules, refine content inclusion and exclusion rules, and map user permissions effortlessly, ensuring only authorized access to data.
    • By centralizing content from multiple sources and integrating it with AI Search, External Content Connectors improves productivity, improves search accuracy, and makes it simpler for organizations to access the information they need.