Task Mining Core release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Task Mining Core release notes

    Task Mining Core is a ServiceNow application designed to help analysts and process owners gain deep insights into workstation user activities, identify inefficiencies in tasks and processes, and enable data-driven process improvements. It supports continuous process optimization by capturing detailed structured data on user interactions, empowering organizations to enhance productivity with greater transparency and precision.

    Show full answer Show less

    Key Features and Enhancements

    • Unified Recording Session (Version 4.1.3): Workstation users now capture both task steps and desktop automation properties, including screen recordings, in one session. This eliminates repetitive recordings and streamlines automation request submissions by delivering comprehensive UI properties for automation development.
    • Task Mining Project Creation from Process Mining Workspace (Version 3.2.2): Analysts can create pre-filled Task Mining projects directly from Process Mining flows or improvement opportunities, enhancing workflow integration.
    • Guided Project Setup Flow: Introduces a step-by-step guided experience for creating and editing projects with structured navigation and validation to simplify configuration.
    • Recording Type Configuration: Allows project-level control over recording modes, with options for Continuous (default) or Targeted manual start/stop recording.
    • UI Object-Level Data Capture: Captures detailed UI interaction data such as button clicks and field entries from supported applications, improving the accuracy and granularity of task timeline analyses.
    • Unified Project Page: Centralized dashboard providing at-a-glance project details, status, analyses, notifications, and contextual actions to streamline project management.
    • Task Timeline Analysis and Improvement Actions: Provides an editable, detailed view of collected task activities, enabling analysts to initiate automation requests directly from the timeline insights.
    • Improved Visualizations and Data Handling: Enhanced stacked bar charts with drill-down and tooltips, and refined handling of activities spanning past midnight to improve work/non-work time accuracy (Version 3.2.2).
    • Configurable Data Aggregation Date Range (Version 3.1.9): Power users can limit data aggregation periods (default 7 days) on the Categorization page to manage large datasets and prevent browser request failures.
    • Role-Based Access Improvements: Fixes ensure only Task Mining Admins can view all projects and restrict Task Mining entries from users without appropriate roles.

    Practical Benefits for ServiceNow Customers

    • Enables efficient capture of user task data and automation properties in one streamlined process, reducing duplication and improving automation request accuracy.
    • Supports integrated project creation from related process mining insights, making it easier to initiate task mining projects aligned with business process improvements.
    • Guided setup workflows lower the barrier to project configuration, ensuring consistent and validated project setups.
    • Detailed UI interaction data enhances task analysis precision, enabling better identification of improvement opportunities.
    • Centralized project management interface and enriched visual analytics improve user experience and decision-making efficiency.
    • Adjustable data aggregation settings allow handling of large volumes of data without performance issues, supporting scalability.
    • Role-based access controls improve security and ensure users see only relevant projects and data.

    Additional Notes

    For system requirements and family compatibility, customers should consult the application listing on the ServiceNow Store. Ongoing fixes and updates address environment-specific issues and maintain alignment with Automation Center changes to ensure stable and secure operation.

    Version history for the Task Mining Core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.3 - June 2026
    Task Mining workstation users now capture both steps and desktop actions automation properties (screen recordings) in a single recording session, instead of recording the same process twice. When a task mining analyst submits an automation request, the recording is delivered to the automation team with all UI properties needed to build desktop actions.
    Version 3.2.3 - May 2026
    What is changed: Fixed a back port record, BAK0110748, to incorporate the Automation Center changes
    Version 3.2.2 - March 2026
    • New:
      • Introduced Task Mining project creation from Process Mining Workspace - Analysts can create a prefilled Task Mining project from the Analyst Workbench by selecting a process flow node or Improvement opportunity.
      • Introduced Guided Project Setup Flow - New step-by-step experience for creating and editing Task Mining projects with structured navigation, validation, and ordered configuration steps.
      • Introduced Recording Type Configuration - Project-level control over recording mode: Continuous (default) and Targeted (manual start/stop).
      • Introduced UI object-level data capture - Captures detailed UI interaction data (e.g., button clicks, field entries) from supported applications, improving Task timeline analysis.
      • Introduced Unified Project Page - Centralized view with at-a-glance project details, analyses, status, contextual actions, and notification banners.
      • Introduced Task timeline analysis - Detailed, editable view of collected task activities serving as the basis for task improvement actions.
      • Introduced task improvement actions and automation request - Analysts can initiate an automation request directly from a Task timeline analysis.
    • Changed:
      • Improved Stacked Bar Chart - Updated with precise visualizations, drill-down capabilities, and context-aware tooltips.
      • Updated Over Midnight Activities Handling - 'Lock' or 'Private' activities over 2 hours past midnight are now classified as 'Off', improving work/non-work time accuracy.
    Version 3.1.9 - December 2025
    • New: Introduced a configurable date range (7 days by default) for data aggregation on the Categorization page to allow power users to reduce data volume in order to prevent browser request failures with large datasets.
    • Changed: Updated link to macOS agent to ensure users have access to the latest version.
    • Fixed:
      • Fixed issue where the business rule to view project lists was incorrectly applying to Sys Admin instead of Task Mining Admin role. Now, only users with the Task Mining Admin role can see all projects.
      • Fixed issue where Task Mining entries appeared in the All menu for users without TM roles.
      • Fixed issue where mining jobs completed without errors but failed to identify task instances due to environment-specific configuration.
    Version 3.1.7 - September 2025
    Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to improve productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes. Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.