Service Applicant Information release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Service Applicant Information release notes

    The Service Applicant Information application on the ServiceNow Store enables customers to capture and manage additional applicant information during case creation or application processes. It provides a dedicated data model and custom user interfaces designed to store applicant and associated financial data securely and efficiently.

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    Key Features

    • Data capture enhancements: New fields added to the applicant data model to support broader information capture.
    • Configurable filtering: Dynamic, multi-select filtering with date range support across various Government Service Portal (GSP) lists for improved data navigation.
    • Configurable portal widgets: Redesigned homepage and portal pages now use configurable widgets for banners, menus, data lists, and quick links, enhancing user experience and consistency.
    • Security improvements: Enhanced measures to prevent inadvertent access to constituent and business contact data.
    • Workflow modernization: Migration of account/business registration workflows to low-code solutions to simplify customization and maintenance.
    • Accessibility and UI fixes: Multiple updates addressing accessibility issues and UI consistency, including fixes for activity UIs and CSS.
    • Compatibility and support: Support for Java 21 and Coral theme compatibility ensures up-to-date platform integration.

    Key Outcomes

    • Improved ability to collect comprehensive applicant information, enhancing case and application management capabilities.
    • Enhanced user experience through configurable and dynamic portal components and filtering options.
    • Stronger security controls safeguarding sensitive applicant and business data.
    • Streamlined administration and customization via low-code workflow solutions.
    • Ongoing maintenance with incremental defect fixes ensuring reliability and accessibility.

    Version history for the Service Applicant Information application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.1 - June 2026
    Defect fixes
    Version 3.2.0 - May 2026
    Incremental release with enhancements and Java 21 support
    Version 3.0.5 - April 2026
    Defect fixes for localisation, functional and accessibility issues.
    Version 3.0.1 - March 2026
    Minor fixes.
    Version 2.21.1 - February 2026
    • New:
      • Added dynamic, configurable filtering across GSP portal lists. All filters are multi-select; date fields support ranges.
      • sn_gsm_government_service_case: Business, Business contact, State, Priority; Opened (range), Updated (range)
      • sn_customerservice_task: Priority, State, Subject, Visible to Customer
      • sn_gsm_service_request_case, sn_gsm_information_request_case, sn_gsm_license_permit_case: Constituent, Business, Business contact, State; Reported date (range)
      • sn_gsm_social_benefits_case: Product, Constituent, Business, Business contact, Stage, State, Assigned to; Reported date (range)
      • customer_account: Name, Primary Contact, City, Zip/Postal code
      • customer_contact: Name, Business
      • sn_install_base_item: Contact
    • Changed:
      • /gsp homepage updated to new design; now uses Configurable Portal Widgets (Banner, Mega Menu, Header/Footer, Data List, FAQ/Quick Links).
      • Enabled configurable widgets on pages: gov_case_list, gsp_businesses, gsp_business_details, gsp_contacts, gsp_contact_details, gsp_receieved_items, gsp_receieved_item_details, gsp_services_detail. Lists use Data List search and filters.
    Version 1.2.5 - September 2025
    Fixed: Confirm Application activity was skipped when a new Social Benefits case was created
    Version 2.2.2 - August 2025
    • New:
      • Added additional capabilities for the generic activity UI used for various playbook activities in the grants management playbook
      • Coral theme compatibility
    • Fixed: Upload and Verify Document Activity UI CSS Fixes
    Version 1.2.4 - May 2025
    New: Added fields in the applicant data model to support capturing additional information.
    Version 2.0.3 - February 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.3 - January 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.2 - November 2024
    • Changed:
      • Migrated account/business registration workflow to low code solution
      • Updated plugin dependencies
      • Added new property page
    Version 1.1.0 - August 2024
    Fixed: Ensure Government Admin roles can now view the full Service Applicant Information module as well as the appropriate product model menu options.
    Version 1.0.4 - June 2024
    • Fixed:
      • Resolved accessibility issues
      • Updated API call to glide plugin manager when checking if a plugin exists
    Version 1.0.2 - May 2024
    This new plugin will enable customers to capture additional information entered during the case creation/application process. It includes a data model and corresponding custom UIs to facilitate storing new applicant information as well as their associated financial information.