Now Assist for Accounts Payable Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 5 minutes to read
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    Summary of Now Assist for Accounts Payable Operations Release Notes

    Now Assist for Accounts Payable Operations (APO) is an AI-powered application designed to streamline invoice processing, supplier inquiry resolution, and case management within ServiceNow. It leverages generative AI and advanced workflows to reduce manual effort, improve accuracy, and accelerate decision-making for accounts payable teams. The application integrates with multiple large language models (LLMs) and supports enhanced automation capabilities aligned with evolving enterprise AI strategies.

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    Key Features

    • Intent-to-Action Agentic Workflow: Automatically parses and categorizes email inquiries to create accurate invoice inquiry case records, improving case creation efficiency.
    • Case Resolution Workflow: Enables requesters to accept or reject case resolutions, enhancing collaboration and case closure confidence.
    • Sentiment Analysis: Surfaces emotional tone in invoice cases based on communication, helping AP teams prioritize and tailor responses.
    • Email Response Generation: Uses GenAI to compose context-aware emails quickly by leveraging relevant invoice, approval, and payment data, boosting agent productivity.
    • Text-to-Analytics Capability: Allows AP users to generate reports and visual insights on demand using natural language prompts, eliminating the need for technical reporting skills.
    • AI Agents for Supplier Questions: Automatically classify invoice inquiries and propose resolutions, which AP help desk agents can review and accept via the Now Assist Panel.
    • Recommend Invoice Owner AI Agent: Identifies and recommends the appropriate business owner for non-PO invoices, speeding up invoice processing.
    • Multi-Record Summarisation: Uses generative AI to provide a consolidated supplier view from multiple records, enabling faster, informed decision-making.
    • Unified AI Search: Intelligently surfaces relevant records across multiple tables to reduce search time and focus on higher-value tasks.
    • Conversational Intake Flows: Provides automated, user-friendly supplier query handling to accelerate request status updates and responses.
    • Multi-LLM Support: Customers can select preferred large language models, including Now LLM, Azure OpenAI, Google Gemini, and Anthropic Claude, optimizing AI skill accuracy and alignment.
    • Enhanced Case Summarization: Supports multi-language summaries for broader global collaboration and accessibility.
    • Role-Based Access: Introduces a requester role to control access to generative AI-powered APO features, ensuring secure and appropriate usage.

    Key Outcomes

    • Significant reduction in manual effort for handling invoice inquiries, enabling AP teams to focus on strategic initiatives.
    • Faster and more accurate invoice processing through AI-driven owner recommendation and automatic extraction of invoice data.
    • Improved supplier engagement and case resolution efficiency with AI-assisted workflows and real-time email response generation.
    • Enhanced decision-making through AI-powered analytics and multi-record summarization, providing comprehensive supplier insights at a glance.
    • Greater operational flexibility and cost efficiency by consolidating AI agents and tools into unified workflows.
    • Improved collaboration and global usability with multi-language support and role-based access controls.

    Practical Considerations

    Customers should review system requirements and compatibility details on the ServiceNow Store before upgrading. The Now Assist Admin Console facilitates enabling new AI features such as the Now Assist Panel. Enterprises can tailor AI model preferences and user roles to align with organizational policies and AI strategy. These updates collectively empower accounts payable teams to increase productivity, reduce errors, and deliver faster supplier service using advanced AI capabilities within the ServiceNow platform.

    Version history for the Now Assist for Accounts Payable Operations (APO) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.0.0 - June 2026
    • New:
      • Leveraging Intent to Action Agentic Workflow for emails to be parsed and categorized as the correct intent to create a invoice inquiry case record.
      • Enhanced workflow to enable requesters to accept/reject the case resolution.
    Version 7.2.1 - May 2026
    Minor defect fixes
    Version 7.1.0 - April 2026
    Enhanced to support APO foundation and Prime apps
    Version 7.0.0 - March 2026
    • Sentiment analysis capability has been added to invoice cases to surface the emotional tone of the inquiry based on available case communication
    • Email response generation capability enables AP specialists and agents to quickly compose context‑aware emails from invoice cases using GenAI, leveraging relevant invoice, approval, and payment information to improve productivity.
    • Text‑to‑Analytics capability allows AP users to create reports, insights, and visual analytics on demand by using natural language prompts. This removes the need for technical reporting skills and speeds up data-driven decision-making.
    • New 3p model offering enablement
      • Small model track
        • OpenAI GPT-5 mini
        • Claude Haiku 4.5
        • Gemini 3.0 Flash
      • Large model track:
        • OpenAI GPT-5.2
        • Claude Sonnet 4.5
        • Gemini 3.0 Pro
    Version 6.0.1 - December 2025
    • New: "Recommend invoice owner" AI agent is created to automatically identify and recommend the right business owner for non-PO invoices, reducing manual effort and speeding up invoice processing.
    • Changed:
      • Enhanced "Resolve supplier questions" to auto-classify invoice inquiries and to enable AP help desk agents to view and accept resolution recommendation using the Now Assist Panel.
      • Summary Skill Migration to Now Assist Skill Kit (NASK)
    Version 5.5.0 - October 2025

    Optimized the Resolve Supplier Questions workflow by consolidating multiple AI agents and tools into a single agent with one unified tool, improving performance and reducing operational costs.

    Version 4.5.0 - October 2025
    Optimised the Resolve Supplier Questions workflow by consolidating multiple AI agents and tools into a single agent with one unified tool, improving performance and reducing operational costs.
    Version 1.5.0 - October 2025
    • Security-related changes implemented for invoice case summarization on Release Xanadu.
    • Apriel model capabilities adopted for invoice case summarization.
    Version 5.0.0 - September 2025
    • Resolve Supplier Questions:
      • Expanded Scope: The agent now includes payment-related information, enabling broader case coverage and more comprehensive responses.
      • Faster Activation: The trigger condition has been updated to assigned', ensuring the workflow activates immediately when a case is assigned no delays.
      • 3P Model Support: Compatibility has been extended to include the 3P model, offering greater flexibility across supplier engagement scenarios.
      • Field Extractor Skill: A new skill automatically extracts the invoice number from the email description and updates the reference field minimising manual effort and improving data accuracy.
    • GenAI-Powered Multi-Record Summarisation for SuppliersGet a complete supplier view at a glance. This feature uses generative AI to summarise multiple records into a single, coherent snapshot saving time, enabling confident decision-making, and reducing the risk of missing critical details. Compatibility has been extended to include the 3P model.
    • Unified AI Search with Genius ResultsSay goodbye to tedious searches. Unified AI search intelligently surfaces the most relevant records across multiple tables, helping users instantly find what they need and focus on higher-value work.
    Version 4.1.0 - September 2025 (Yokohama)
    • GenAI-Powered Multi-Record Summarisation for SuppliersGet a complete supplier view at a glance. This feature uses generative AI to summarise multiple records into a single, coherent snapshot saving time, enabling confident decision-making, and reducing the risk of missing critical details. Compatibility has been extended to include the 3P model.
    • Unified AI Search with Genius ResultsSay goodbye to tedious searches. Unified AI search intelligently surfaces the most relevant records across multiple tables, helping users instantly find what they need and focus on higher-value work.
    Version 4.0.0 - August 2025
    • Customers can now choose their preferred LLM for GenAI skills and agents, enabling better accuracy and alignment with enterprise AI strategies.
      • Supported LLMs: Now LLM, Azure OpenAI, Google Gemini, Anthropic Claude
      • Supported Skills: PO line mapping, Invoice case summarisation
    Version 3.0.1 - May 2025
    1. In additional to processing invoices and paying suppliers on time, Accounts payable teams are bogged down by loads of invoice inquiries. In this release, we are introducing an AI agent-powered workflow "Resolve supplier questions" designed to reduce manual effort in answering basic invoice inquiries. Once after invoice inquiry is received and assigned to a user, AI agents will work autonomously to understand the context of the inquiry and will propose a resolution, which can be reviewed and accepted by AP user. As a result, accounts payable team will be able to save significant amount of time that can be used to handle strategic initiatives.
    2. Now Assist Panel for summarization will allow fulfillers to summarize invoice cases and converse with Now Assist without needing to navigate away from their current work. The Now Assist Panel can be activated within in the navigation bar in the Platform experience. System administrators can enable this experience simply within the Now Assist Admin Console.
    3. Enhanced invoice case summarization feature with multi-language support powered by Now Assist. Summaries are now available in multiple languages beyond English, enabling broader accessibility and improved global collaboration.
    4. A new requester role is added to access Now Assist Accounts Payable Operations features powered by generative AI. Customers need to explicitly grant these roles to users for access to GenAI features and capabilities.
    5. Added new skill to allow AP users generate and view purchase order summary using Now Assist.
    Version 2.0.0 - February 2025
    New: Conversational intake flows for suppliers provide an easy, automated and faster way to get queries answered and request status updates.
    Version 1.0.1 - November 2024
    Now Assist for Accounts Payable Operations (APO) leverages the platform's Now Assist record summarization skill and enables the Accounts Payable team to view the summary of amount of work done and next steps that are needed to be performed on complex cases like invoice processing and invoice inquiry. Users can gain this insight without needing to navigate multiple screens or perform extra actions.