Foundation Data Sync for Providers release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Foundation Data Sync for Providers release notes

    Foundation Data Sync (FDS) for Providers is a ServiceNow application that enables scheduled, structured sharing of foundational data from provider instances to consumer instances. This synchronization supports accurate, up-to-date data access across multiple ServiceNow environments, improving service delivery and operational alignment. FDS supports all CMDB tables as well as key non-CMDB tables including Asset, User, Group, Location, Company, and Department. The application is updated regularly through versions to enhance reliability, compliance, and functionality.

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    Key Features

    • Data Synchronization: Sync foundational data such as CMDB and non-CMDB records between provider and consumer instances on configurable schedules.
    • Knowledge Base Sync: Version 2.3.18 introduced syncing of Knowledge Base articles, improving connection experiences.
    • Data Integrity: Maintains sys IDs for CMDB data and dependencies via transform maps to reduce inconsistencies.
    • CI Dependency Automation: Automatically creates CI dependency relationships on the destination instance when relationship data is received.
    • Compliance Controls: Restricted syncing from non-production to production CMDB tables to improve compliance.
    • Connection Reliability: Fixes ensure entitlements persist through connection interruptions and reconnections.
    • Onboarding Enhancements: Automated onboarding with secure registration, validations, improved error messaging, retries, and timeouts, simplifying provider-consumer setup.
    • Service Exchange Center: Introduced a Health Dashboard with heartbeat monitoring, connection status, search/filter capabilities, and centralized issue tracking for better connection visibility.
    • Bi-Directional Sync: Added capability to sync data from Consumer to Provider, increasing flexibility.
    • Attachment and Field Mapping: Improved handling of attachments and introduced automated field mapping for ease of data integration.

    Key Outcomes

    • Improved data consistency and operational alignment between provider and consumer instances.
    • Enhanced reliability of data ingestion and transform execution through permission fixes and retry improvements.
    • Clear onboarding and error messaging streamline setup and reduce unresolved workflow states.
    • Better compliance and control over data flow, especially between non-production and production environments.
    • Enhanced monitoring and troubleshooting capabilities via the Service Exchange Health Dashboard.
    • Expanded synchronization capabilities including Knowledge Base content and bi-directional data flow.
    • Ongoing fixes addressing attachment handling, remote tasks, and clone script conflicts to ensure robust operation.

    Version history for the Foundation Data Sync for Providers application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Improved capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 2.2.13 - April 2026 (Australia)
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.12 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Automated Onboarding
        • Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
      • Service Exchange Core
        • Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
      • Foundation Data Sync
        • Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
      • Documentation
        • Restructured Service Exchange documentation.
    • Fixed:
      • Improved resilience of RPS outbound (PRB1918189)
      • RPS connection failures caused by malformed attachments (PRB1969541)
      • Additional comments are not updated as expected (PRB1984220)
      • Improved retry behavior during onboarding and Offboarding (PRB1925551)
      • Corrected CI sync behavior after initial payload (PRB1961406)
      • Improved handling of inbound email attachments (PRB1920319)
      • Resolved Clone script conflicts (PRB1966599)
    Version 2.2.5 - September 2025
    • Foundation Data Sync (FDS) enables the structured, periodic sharing of data from provider to consumer instances. It ensures that consumers have access to accurate, up-to-date foundational data from providers, supporting better service delivery and operational alignment.
    • FDS is a data synchronization mechanism that enables a provider instance to share foundational data with consumer instances on a scheduled basis, such as daily, weekly, or monthly.
    • FDS supports all CMDB tables and the following non-CMDB tables: Asset, User, Group, Location, Company, and Department.