Order Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Order Management release notes

    Order Management is a dynamic, catalog-based application on the ServiceNow Store designed to capture, enhance, and oversee the full lifecycle of product and service orders. It streamlines order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.

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    The release notes document the evolution of the Order Management application through multiple versions, highlighting new features, enhancements, fixes, and integrations from November 2023 through June 2026.

    Key Features and Enhancements

    • Order Lifecycle Coordination: Starting June 2026, support for order header and top order line tasks enables tracking and coordination of activities throughout the order lifecycle, improving visibility and management.
    • Role-Based Party Management: Introduced in May 2026, allows creation of involved parties on orders and order lines with distinct roles such as Bill-To, Ship-To, Partner, and Reseller, supporting complex relationship management and indirect deal types.
    • Pricing and Quantity Flexibility: Enhancements include derived pricing informational messages, support for zero quantity on order lines during amendments or renewals, delta pricing for MACD activities and renewals, and manual price adjustments directly editable from list views.
    • Contract and Quote Consolidation: Ensures traceability and accurate relationships between consolidated orders and originating contract lines with additional calculated fields for uplift values.
    • Ramp Structures: Enables agents to define and manage custom price and quantity ramps with flexible segment durations, supporting lifecycle changes such as renewals and amendments.
    • Catalog-Driven Task Plan Templates: Provides standardized fulfillment workflows as an alternative to Flow Designer, allowing configuration of tasks and dependencies to orchestrate product fulfillment efficiently.
    • Integration Enhancements: Improved integration with Strategic Portfolio Management (SPM) for managing in-flight orders and supporting project hierarchies.
    • Order Movement via API: Support for moving orders between locations, handling product cessation and provisioning seamlessly through the API.
    • Order Summarization: Simplifies complex orders by aggregating products, services, and fulfillment tasks into concise views to help agents understand status and take appropriate actions quickly.
    • Inventory and Data Model Updates: Capability to update product inventory when specifications are updated, data model changes to handle commitment term deprecation, and segregation of telco-specific API code into a separate telecommunications application.

    Fixes and Security

    • Multiple fixes addressed upgrade time issues, UI display problems, localization, mandatory field population, bundle handling, and state management of orders during approval and decomposition.
    • Security fixes were applied to ensure application integrity and compliance.

    What ServiceNow Customers Can Expect

    Customers utilizing the Order Management application will benefit from enhanced order tracking, richer role and relationship management, improved pricing and quantity flexibility, and streamlined fulfillment orchestration through configurable task templates. These capabilities support complex order scenarios, contract consolidations, and lifecycle changes such as amendments and renewals.

    The integration improvements and API enhancements facilitate seamless connectivity with other ServiceNow modules and external systems, supporting broader IT and business workflows.

    Ongoing fixes and security updates ensure a stable and secure platform, minimizing operational disruptions and improving user experience.

    Version history for the Order Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 18.0.1 - June 2026 (Australia)
    New: Support order header and top order line tasks to track and coordinate activities throughout the order life cycle.
    Version 17.0.2 - June 2026 (Zurich)
    New: Support order header and top order line tasks to track and coordinate activities throughout the order life cycle.
    Version 16.7.0 - May 2026
    New: Enables involved parties creation on order and order lines with distinct roles such as Bill-To, Ship-To, Partner, Reseller and supports complex relationships across direct and indirect deal types and routes to market.
    Version 16.5.2 - April 2026 (Yokohama)
    • Enhancement to derived pricing in Order Management: Surface an informational message whenever pricing for a derived pricing product offer is updated on transaction lines.
    • Support for zero quantity on order lines: Enable a quantity value of 0 for an order line item during order amendment or renewal processes.
    Version 16.3.0 - March 2026 (Zurich)
    • New:
      • Delta Pricing on Order:Supports pricing and quantity calculations during MACD activities and renewals by deriving changes from existing products, contracts, or purchases.
      • Contract Consolidation on Order: Ensures that orders created from consolidated quotes retain traceability to all originating contract lines, maintaining accurate relationships between source and consolidated lines. Additional calculated fields on order lines support visibility into uplift values derived from consolidation rules.
      • Enhancements to price and quantity ramps on order line items: Enable agents to create and manage custom ramp structures with flexible segment durations. These enhancements support ramp changes across the order lifecycle, including amendments and renewals, while ensuring pricing and quantity consistency across ramp segment
      • Catalog driven task plan template: Provide customers with the option to configure product workflows using catalog-driven task plan templates to define tasks and their dependencies required to orchestrate the product fulfillment journey. This standardizes fulfillment processes across products and serves as an alternative to Flow Designer, offering greater flexibility in implementing product configurations.
      • Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) for in-flight orders to support projects for site and maintain program project and sub-project hierarchy.
    Version 15.4.0 - January 2026 (Yokohama)
    New: Support move orders via the API, handling product cessation at the existing location and provisioning at the new location.
    Version 15.3.0 - December 2025
    • New:
      • Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, making it easier to view both automatic and manual adjustments from the list view.
      • Support to create price and quantity ramps for product offerings in orders to define incremental price and quantity changes over time. Product offerings eligible for ramps have theRamps enabled option and Recurring price method selected.
      • Summarization for Order Management: Summarizes complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity.
    Version 9.0.2 - September 2024
    • Fixed the issue that caused long upgrade time
    • Fixed the issue for characteristics not shown on the stepper UI when creating order lines
    Version 8.0.2 - May 2024
    Changed: Adding the capability to update product inventory when product spec is updated and a new version rolled out through API.
    Version 7.0.0 - February 2024
    • New:
      • Order enrichment process
      • Price management
      • Consumer order support
    • Changed: Demo data changes
    • Fixed: Localization related issue fixes
    Version 6.0.3 - January 2024
    Security fixes.
    Version 6.0.1 - November 2023
    • New:
      • Move telco-specific API code and demo data to new telecommunications application (sn_om_tmt).
      • Data model changes to handle commitment term deprecation.
      • Remove periodicity from pricing adjustments table.
      • Build demo enrichment workflow for SD-WAN product.
    • Fixed:
      • Fix issue with missing order line reprice UI action.
      • Clean up business ruless and client scripts pertaining to commitment term & pricing method deprecation.
      • Fix issue with mandatory characteristics not being populated while creating service order via workspace.
      • For change orders, resolve the issue where all child inventories were not being populated for bundles and composed of scenarios.
      • Fix priority choice type field on order line item.
      • Allow multi-level bundles in Add order UI.
      • Validate deletion of bundle child line item.
      • Restrict order line item revision while decomposition is in progress.
      • Fix order remaining in acknowledged state after approval.
      • Fix UI policy to prevent Account, primary contact, and consumer fields showing together.
    Version 6.0.1 - November 2023

    Order Management is a dynamic catalog-based system that captures, improves, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.