Product Capability Core release notes
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Summary of Product Capability Core release notes
The Product Capability Core application on the ServiceNow platform enables organizations to define and manage the specific functions or outcomes that products are designed to deliver. By linking product capabilities to product models, it helps articulate product value, guide development efforts, measure adoption, and align product features with business outcomes.
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Key Features
- Product Capability Modeling: Supports fine-grained capabilities directly associated with individual products, including hierarchical secondary capabilities under primary capabilities.
- Cross-Product Capability Management: Allows capabilities to span multiple products, reflecting complex many-to-many relationships between capabilities and product models.
Recent Updates and Improvements
From versions 1.7.2 through 1.7.6 (June 2026 releases), the focus has been on enhancing security, platform compliance, and quality without adding new features. Key improvements include:
- Platform Compliance: Updates to comply with platform-wide security directives, including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs.
- Security and ACL Hardening: Embedded query ACLs directly into the product source code, removing the need for customers to rerun audits after installation or upgrades.
- Platform Readiness: Support for Java 21 compilation and related framework upgrades to stay current with the underlying ServiceNow platform.
- Accessibility: Compliance with WCAG 2.2 AA standards and support for 400% zoom and reflow, improving usability for all users.
Practical Benefits for ServiceNow Customers
- Clearly define and manage product capabilities to communicate product value internally and externally.
- Align product development and adoption measurement with defined capabilities for better business outcome tracking.
- Ensure the application remains secure, compliant, and accessible with ongoing platform-aligned updates.
- Reduce administrative overhead by leveraging embedded security controls that eliminate redundant audit tasks.
Version history for the Product Capability Core application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 1.7.6 - June 2026 (Australia)
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- No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards.
- Platform compliance — Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs.
- Security & ACL hardening — Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade.
- Platform readiness — Java 21 compile support and related framework upgrades to stay current with the underlying platform.
- Accessibility — WCAG 2.2 AA + 400% zoom/reflow support — Now meets the accessibility bar for this release.
- No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards.
- Version 1.7.4 - June 2026 (Zurich)
-
-
- No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform
standards.
Platform compliance — Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs.
- Security & ACL hardening — Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade.
- Platform readiness — Java 21 compile support and related framework upgrades to stay current with the underlying platform.
- Accessibility — WCAG 2.2 AA + 400% zoom/reflow support — Now meets the accessibility bar for this release.
- No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform
standards.
-
- Version 1.7.2 - June 2026 (Yokohama)
- No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards.
- Platform compliance — Updates to meet platform-wide security directives including default-deny agentic AI ACLs, cross-scope access enforcement, and CSRF protection on public APIs.
- Security & ACL hardening — Embedded query ACLs directly into product source code, eliminating the need for customers to re-run audits after install or upgrade.
- Platform readiness — Java 21 compile support and related framework upgrades to stay current with the underlying platform.
- Accessibility — WCAG 2.2 AA + 400% zoom/reflow support — Now meets the accessibility bar for this release.
- No new features are being released in this version. This release focuses on platform compliance, security hardening, and quality improvements to keep the application current with the latest platform standards.
- Version 1.6.6 - March 2026 (Australia)
- This release does not include any updates for this application.
- Version 1.6.4 - March 2026 (Zurich)
- This release does not include any updates for this application.
- Version 1.6.2 - March 2026 (Yokohama)
- This release does not include any updates for this application.
- Version 1.2.7 - September 2025 (Zurich)
- Make this a license free plugin
- Version 1.2.6 - September 2025 (Yokohama)
- Make this plugin license free
- Version 1.2.0 - August 2025
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- Product Capability Core introduces Product Capabilities tied to Product Models inside the ServiceNow platform.
- This helps organizations to clearly define functions or outcomes a product is designed to deliver. By representing what a product can do, it enables the organization to articulate value for users or customers and is typically used to guide development, measure adoption, and align with business outcomes.
- Use Case 1: Fine-Grained Capabilities within a Product
- Description: Enables direct association of detailed capabilities with a specific product, while also allowing secondary capabilities to be linked under a primary capability associated with that product.
- Use Case 2: Capabilities Spanning Multiple
- Products Description: Supports capabilities that are shared across multiple products, along with secondary capabilities that can belong to various primary capabilities, demonstrating the m:n relationship.