Secureworks Ticket Ingestion Integration for Security Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Secureworks Ticket Ingestion Integration for Security Operations Release Notes

    The Secureworks Ticket Ingestion Integration for Security Operations is a ServiceNow application designed to support Secureworks Managed Security Services (MSS) by automatically fetching Secureworks CTP tickets and converting them into security incidents. This integration facilitates automated response actions, enhancing the security operations workflow within the ServiceNow platform.

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    Version History and Key Updates

    The release history highlights ongoing improvements, security enhancements, and bug fixes to ensure smooth and secure ticket ingestion and processing:

    • Security and Access Improvements: Multiple versions addressed access issues for Security Analysts querying tables (versions 11.1.3 and 11.1.4), and a critical security vulnerability related to client-callable system-run subflow code execution was fixed in version 11.1.2.
    • Enhanced Security Controls: Version 11.1.1 upgraded dictionary-level read-only fields to Strict Read-Only to ensure consistent enforcement of read-only behavior across all UIs, scripts, and integrations, preventing unauthorized changes.
    • Performance and Stability Fixes: Logging improvements and performance fixes were applied to ticket ingestion (version 11.0.13), along with various fixes to UI loading issues, API error responses, and incident handling to improve reliability.
    • Platform and Dependency Updates: Updates to AngularJS, jQuery UI libraries, and removal of a UI dependency were made to keep the integration aligned with platform standards (versions 11.0.16, 11.0.18, and 11.0.11).
    • Usability Enhancements: Fixes for issues such as missing tickets when using ISO date formats, improved password policy support, and better handling of timeline entries and knowledge article creation during incident closure.
    • Key Management: Integration with the Key Management Framework plugin enables developers to manage keys used for Password2 fields securely (version 11.0.4).

    What Customers Can Expect

    ServiceNow customers using the Secureworks Ticket Ingestion Integration can expect a robust, secure, and continuously improved solution that automates ticket ingestion from Secureworks CTP into security incidents. These enhancements improve the accuracy, security, and efficiency of incident management workflows, reduce manual effort, and support compliance with security policies.

    Customers should refer to the ServiceNow Store listing for detailed system requirements and compatibility to ensure optimal deployment and operation of this integration.

    Version history for the Secureworks Ticket Ingestion Integration for Security Operations.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.1.4 - June 2026
    Fixed:Access issues for Security Analyst while querying tables.
    Version 11.1.3 - May 2026
    Fixed: Access issues for Security Analyst while querying tables.
    Version 11.1.2 - February 2026
    Fixed: Security Vulnerability via Client-Callable System-Run Subflow Code Execution.
    Version 11.1.1 - December 2025
    New: Upgraded all dictionary-level read-only fields to Strict Read-Only to enhance security and prevent unauthorized changes.This update ensures the server consistently enforces read-only behaviour across all UIs, scripts, and integrations.
    Version 11.0.18 - May 2024
    The new UI dependency is removed.
    Version 11.0.16 - November 2023
    Changed: Updated jQuery UI libraries to the latest versions.
    Version 11.0.13 - September 2022
    • Fixed:
      • Improve the logging for Secureworks CTP ticket ingestion.
      • Performance fix.
    Version 11.0.12 - June 2022
    Fixed: Creating Blank SIR (skipping SIR sequence) when M2M mapping is done for Observable/CIs in Profile.
    Version 11.0.11 - March 2022
    • Fixed:
      • Update AngularJS 1.4.8, platform mandate.
      • Fixed the issue where the first ticket in Preview was not loading fine.
    Version 11.0.10 - December 2021
    Fixed: UI changes
    Version 11.0.9 - November 2021
    • Fixed:
      • Added additional password related policies.
      • Fixed an error which occured when closing a SIR incident with the option 'Create knowledge article' enabled.
    Version 11.0.8 - August 2021
    • Fixed:
      • Fixed an issue where the close ticket API call responds with a 400 error code when quotes were present.
      • Fixed an issue where the error message "An error occurred while creating timeline entries." appeared when closing Security Incident created by SecureWorks when the option "Create knowledge article" was enabled.
    Version 11.0.5 - February 2021
    Fixed: Fixed an issue where tickets were missing when the ISO format date was part of the Secureworks field that was mapped to ServiceNow field.
    Version 11.0.4 - December 2020
    Changed: With Key Management Framework plugin, developers will have an ability to manage keys used for Password2 fields through crypto module definition.
    Version 11.0.2 - November 2020
    Fixed: A fix has now been provided for the fetch sample events button for fetching the recent events, which was not working as expected.
    Version 11.0.1 - September 2020
    New: The Secureworks CTP ticketing system is an application that supports the servicing needs of the Secureworks Managed Security Services (MSS) organizations. The Secureworks CTP ticket ingestion integration allows you to automatically fetch Secureworks CTP tickets and convert them into security incidents and enable automated response actions.