USEM - Prime release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® USEM - Prime application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.1.0 - July 2026 (USEM)
    • New: Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection
    • Changed: Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management (SEM) Important Insights, and SPC Setup Connector
    Version 2.0.0 - June 2026 (USEM)
    New: The Security Exposure 360 agentic workflow brings AI-powered exposure analysis to USEM. Users can now ask questions in plain language and get answers grounded in their own ServiceNow data — across all types of findings within USEM.
    Version 1.0.3 - April 2026
    Prime tier app for licensing Unified Security Exposure Management (USEM) AI capabilities.