GLOBAL IMPACT REPORT 2025 SERVICENOW GLOBAL IMPACT REPORT 2025 2 ENVIRONMENTAL SOCIAL GOVERNANCE DATAABOUT SERVICENOW OUR CULTURE OUR TECHNOLOGYTABLE OF CONTENTS Contents About ServiceNow We make the world work better for everyone 3 About this report 4 Use of forward-looking statements 5 Letter from our CEO 6 About ServiceNow 7 Global impact highlights 8 Our culture Building community through belonging 9 Our People Pact 10 Corporate purpose and values 11 Life at ServiceNow: A culture built to last 13 • ServiceNow University • Total wellbeing • Initiatives with impact • Tangible impact made possible by our people • Amplifying our purpose with external partnerships RiseUp with ServiceNow 18 Our technology Putting AI to work for people 19 ServiceNow Platform: The AI platform for business transformation 20 Technology solutions for people and our planet 22 • ESG Command Center • Sustainable IT • Solutions for voluntary and regulatory reporting • ServiceNow.org Environmental Sustaining our planet 28 Climate and energy 30 • Climate transition plan • Climate-related regulatory reporting • Quantitative climate scenario analysis • Carbon footprint • Progress against our Science-Based Targets initiative (SBTi) goals • Carbon-neutral cloud • Climate action strategy Waste 40 Water 41 Social Creating access to opportunity 42 Our people 44 • Do your best work • Live your best life • Fulfill our purpose together Workplace health and safety 48 Culture and belonging 50 • Fair wage practices • Accessibility Community engagement 51 • Our approach to social investment • Localizing efforts for local needs • Supporting community projects across the globe • Measuring Total Social Investment Governance Acting with integrity 53 Corporate governance and business ethics 55 • Governance • Business ethics Emerging technology and ethics 57 • Responsible AI guidance • AI governance program • Regulatory readiness and compliance • Data governance Security and data privacy 59 • Improved security features • Proactive vulnerability management • Governance, compliance, and transparency Business continuity 60 Data Annex 61 Double materiality sustainability topics 62 Stakeholders 63 Cloud certifications, authorization, and attestations 64 Policies and statements 65 Greenhouse gas emissions 66 Human capital 68 Community engagement 69 Sustainability Accounting Standards Board (SASB) 70 Global Reporting Initiative (G R I) 71 Task Force on Climate-related Financial Disclosure (TCFD) 84 3SERVICENOW GLOBAL IMPACT REPORT 2025 ENVIRONMENTAL SOCIAL GOVERNANCE DATAOUR CULTURETABLE OF CONTENTS OUR TECHNOLOGYABOUT SERVICENOW WE MAKE THE WORLD WORK BETTER FOR EVERYONE At ServiceNow, our purpose remains unwavering: We make the world work better for everyone.