Software solutions are an integral part of modern business, acting as a sort of nervous system connecting departments and processes, enabling effective communication, and ensuring a continual flow of information and resources across the organization. But much like the neurons and synapses that power organic nervous systems, software must be capable of fulfilling specialized roles to be truly effective. Unfortunately, businesses have traditionally been limited in their options for application development: They could build something entirely from scratch, or they could purchase a pre-built solution.
Custom-built software offers unparalleled flexibility but comes with high development costs, longer timelines, and reliance on skilled developers. On the other hand, off-the-shelf solutions are faster to deploy and more affordable but often lack the customization needed to meet unique business needs.
Low-code and no-code platforms represent a middle ground for business-software development. These platforms make it possible for organizations to create tailored solutions without extensive development expertise. By bridging the gap between full custom builds and rigid prepackaged solutions, these platforms offer businesses the freedom to innovate and adapt at their own pace.
No-code development eliminates the need for programming, allowing non-technical users to build software applications using intuitive, visual tools. By relying on declarative programming and drag-and-drop interfaces, no-code platforms give these ‘citizen developers’ the power to create applications by simply arranging predefined modular components.
This approach is particularly effective for creating simple applications and automating routine tasks, empowering teams to solve problems without relying on developers or IT departments..
Advantages of no-code:
Completely removing the need for programming expertise from the development process, no-code solutions provide the following benefits:
- Democratization of development
No-code platforms make software development accessible to anyone, reducing the dependency on technical resources.
- Accelerated development and deployment
Users can quickly create and launch applications, addressing immediate business needs with minimal effort.
- Reduced development costs
By leveraging citizen developers, organizations can save money typically spent on hiring or contracting professional developers.
Disadvantages of no-code:
Removing coding from the programming equation comes with some drawbacks. These include:
- Limited customization
No-code platforms often rely on rigid templates and predefined functionalities, making them unsuitable for complex or unique requirements.
- Scalability challenges
Applications built on no-code platforms may struggle to scale effectively as business needs grow or change.
- Potential integration issues
Integrating no-code solutions with existing systems or third-party tools can be challenging and may require technical expertise.
Low-code development is an approach to building software that simplifies the coding process by using visual interfaces, drag-and-drop tools, and ready-made modules. These implements allow users to assemble custom applications without having to ‘code’ the desired features and capabilities by hand. And while low-code still requires some programming knowledge, this approach significantly reduces the amount of manual coding needed, enabling faster application creation.
By combining ease of use with customization capabilities, low-code platforms allow organizations to accelerate development while still maintaining control over functionality.
Advantages of low-code:
Abstracting complex programming tasks into user-friendly tools, low-code development delivers several clear advantages:
- Reduced development timelines
Low-code platforms streamline coding tasks, helping teams deliver applications in a fraction of the time traditional development requires.
- Enhanced collaboration
Visual tools enable better communication between developers and business stakeholders, ensuring the software supports organizational goals.
- Improved accessibility for non-developers
Employees who have some tech experience but without extensive coding expertise can contribute to the development process, reducing reliance on IT departments.
Disadvantages of low-code:
In many cases, low-code is the preferred approach to in-house app development. That said, it does carry with it certain challenges:
- Still requires some coding knowledge
Unlike no-code platforms, users must have a basic understanding of programming, which can limit its accessibility for non-technical users.
- Customization can be limited
While low-code platforms offer flexibility, deeply complex or niche requirements may require traditional hand coding.
- Vendor lock-in risks
Some platforms tie users to specific tools and frameworks, complicating migration or preventing integration with other systems.
Target audience
Low-code platforms are designed for IT professionals and developers who can use basic coding skills to create scalable, feature-rich applications. These tools help developers focus on complex tasks by automating repetitive coding. In contrast, no-code platforms target business users with little to no coding experience. These platforms empower non-technical teams, such as HR or finance, to address their unique operational needs without relying heavily on IT support.
Speed
No-code platforms prioritize speed and simplicity, making it possible for users to quickly build and deploy applications with minimal setup. Low-code platforms, while faster than traditional coding methods, require more time for development and testing because of their greater flexibility and customization options.
Training requirements
No-code platforms often require little to no training, as they are generally intuitive and user-friendly. This makes them accessible to employees with minimal technical backgrounds. Low-code platforms, however, usually demand a basic understanding of coding and software development concepts. Organizations may need to invest in some training for non-developers who wish to use these tools effectively.
App integration
Low-code platforms excel in integrating with multiple systems, data sources, and APIs, offering more extensive customization for enterprise-grade applications. In contrast, no-code platforms are comparatively limited in integration capabilities—while they support basic connections, their closed systems may struggle to interact with legacy software or complex enterprise ecosystems.
Use cases
No-code platforms are best suited for simple, front-end applications that address specific business needs (such as automating basic tasks or generating reports). They are ideal for small-scale apps with limited functionality. Low-code platforms are better for building complex, scalable applications that involve heavy business logic, cross-platform compatibility, multiple data sources, and complex integration needs.
Faster development
Both low-code and no-code tools significantly reduce the time it takes to create applications compared to traditional coding methods. Teams can leverage automated code and app generation alongside pre-built components (typically presented using highly accessible visual interfaces) to build functional software in days rather than weeks or months. This expedited timeline allows businesses to respond more quickly to market demands, evolving customer expectations, or internal issues.
Lower costs
By reducing reliance on specialized developers and instead allowing non-technical personnel to play a role in application development, organizations save on labor costs and get more value out of the resources they have available. At the same time, shorter development cycles further decrease expenses, as fewer resources are consumed during the development process. This makes low-code and no-code tools a budget-friendly option for businesses of all sizes.
Automation
Both approaches excel at facilitating automation, allowing teams to improve overall efficiency. Businesses can use built-in automation features to eliminate manual data entry, synchronize systems, set up dynamic workflows, etc., freeing up specialized staff to focus on tasks that are more strategically valuable.
Easier use and accessibility
Low-code and no-code platforms are designed to make software development more approachable for a broader range of users. While low-code tools cater to employees with some coding experience, no-code platforms remove technical barriers entirely, enabling users of all skill levels to assist in application creation. This ease of use not only fosters innovation across departments but also reduces the bottlenecks often created by overburdened IT teams.
Customization flexibility
Both low-code and no-code platforms provide options to tailor applications to meet specific business requirements. While low-code offers deeper customization capabilities, even no-code tools provide enough flexibility to design workflows, adjust interfaces, and integrate with other tools to meet most operational needs.
Improved governance
Built-in governance tools in low- and no-code solutions promote consistency and security across applications. Using standardized building blocks and pre-built, reusable components, administrators have the resources they need to ensure that all applications meet organizational quality standards—without requiring constant oversight. These platforms also allow IT teams to establish permissions, enforce compliance policies, and monitor development activity, reducing the risk of errors or security vulnerabilities. With these controls in place, businesses can safely delegate development tasks to citizen developers and non-technical teams while maintaining confidence in the reliability and security of their applications.
The choice between low-code and no-code development should depend on specific needs of the project, the technical expertise of the users, and the complexity of the desired solution. When considering either of these approaches, be aware of the following:
- No-code platforms are best suited for scenarios where business users without any coding expertise need to quickly develop simple applications. Examples include automating administrative tasks, creating dashboards, or building internal tools to optimize workflows. No-code development excels in situations where speed, ease of use, and cost savings are the top priorities.
- Low-code platforms are ideal for more complex, enterprise-level projects. These tools are effective for applications that require custom integrations with external APIs, will need to handle sensitive data, or must be capable of scaling to match business growth. This is because low-code allows for greater flexibility and functionality, making it the preferred choice for IT teams or professional developers tasked with building business-critical systems. Likewise, if the project involves creating customer-facing applications, incorporating advanced business logic, or aligning with stringent cybersecurity and compliance requirements, low-code provides the increased depth to meet these demands.
Ultimately, businesses should assess their goals, user expertise, and the scope of the application when deciding between low-code and no-code. For small-scale solutions or empowering non-technical teams, no-code is often sufficient. For large-scale transformations or applications that require extensive customization, low-code provides the necessary power and adaptability.
As previously addressed, low-code and no-code development platforms apply visual programming, modular design, and automatic code generation—eliminating much of the complexity traditionally associated with software development. To get the most out of low-code and no-code investments, organizations typically follow the same basic process:
- Defining needs and goals
Start by identifying the specific problem your application is intended to solve. Is it for internal process optimization or customer-facing functionality? Determine the target audience, required features, and data sources the application will need. Clearly outlining the desired outcomes ensures the project remains focused on established business objectives.
- Mapping out workflows or business processes
Use the platform’s business process management (BPM) tools to visualize the application’s workflow. Break the project into modules that perform specific tasks, such as data collection, triggering actions, or generating reports. These modules are then configured and integrated to reflect the desired functionality of the application.
- Building the application
With the workflows defined, users can begin building the application using drag-and-drop tools or graphical interfaces. Out-of-the-box components, templates, and automated connections simplify this process, allowing users to assemble functioning applications without writing code.
- Testing and iterating
Once the application is assembled, it must undergo testing to identify any potential issues or areas that may need to be improved. Feedback from beta testers or IT specialists is incorporated to refine the app and ensure it meets functionality and security requirements.
- Deploying and scaling
After testing and revisions are complete, the application can be deployed for general use. Both low-code and no-code platforms offer scalability features, allowing businesses to adapt the application as needs evolve.
Software is the nervous system of the modern business, and low-code and no-code platforms are transforming how businesses approach software development. And, as organizations continue to seek agile, scalable solutions to meet their evolving software needs, ServiceNow is leading the way.
ServiceNow App Engine, built on the Now Platform®, delivers an enterprise-grade low-code development environment that empowers both professional and citizen developers to create workflows and applications with ease. Simplify and accelerate app creation with App Engine Studio’s pre-built templates and clear visual interfaces. Automate business processes effortlessly with Flow Designer, and manage complex workflows using Process Automation Designer. Harness the power of advanced artificial intelligence (AI) tools with Now Assist for Creator to automatically generate flows and receive intelligent code recommendations. And through it all, enjoy the seamless integration, powerful security, and easy scalability that has made ServiceNow the leader in enterprise digital transformation.
See for yourself how a simplified approach to development can benefit your business; demo ServiceNow App Engine today!