Opportunity Management Data Model release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Opportunity Management Data Model Release Notes

    The Opportunity Management Data Model application on the ServiceNow Store provides structured tables and fields to manage opportunity-related data effectively. It supports tracking, pricing, and collaboration features that help sales teams and managers manage sales pipelines, revenue metrics, and customer interactions within ServiceNow.

    Show full answer Show less

    Key Features

    • Opportunity and Opportunity Line Enhancements: Support for deal types, routes to market, parent-child product hierarchies, and pricing fields such as ARR, MRR, and one-time prices.
    • Opportunity Allocations: New tables and setup for managing opportunity allocations, enabling better sales resource distribution.
    • Revenue and Pricing Metrics: Subscription revenue metrics (ARR, MRR, ACV, TCV), synchronization of quotes with opportunities, and location-based opportunity filtering for accurate revenue reporting.
    • Sales Team and Contact Tracking: Tables to track opportunity team members and associated contacts, improving visibility on stakeholder involvement.
    • Competition and CRM Integration: Capture reasons for wins/losses, track competitors and incumbents, and monitor opportunity tasks aligned with CRM touchpoints.
    • Collaboration Tools: Sidebar chat integration with Microsoft Teams to enable real-time collaboration within opportunity context (requires minimum platform version Xanadu).
    • Closed Opportunity Stages: Clear distinction between closed won and closed lost opportunity stages for better pipeline clarity.

    Stability and Security Improvements

    Recent versions focus on fixing known issues, improving stability, reliability, and addressing security concerns, ensuring a robust and secure opportunity management experience.

    Practical Benefits for ServiceNow Customers

    • Enhanced data capture and management of sales opportunities and related line items.
    • Improved revenue insight with subscription and contract-related metrics, supporting upsell and renewal tracking.
    • Better sales process alignment through deal type classification, market route tracking, and competitor analysis.
    • Facilitated collaboration and communication within sales teams via integrated chat tools.
    • Optimized sales resource allocation and contact management through dedicated tables.
    • Accurate multi-currency pricing support and synchronization between quotes and opportunities.

    Version history for the Opportunity Management Data Model application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.1.0 - June 2026 (Australia)
    Changed: This release includes fixes for known issues to improve stability and reliability. No new features or enhancements have been introduced.
    Version 11.0.0 - June 2026 (Zurich)
    Changed: This release includes fixes for known issues to improve stability and reliability. No new features or enhancements have been introduced.
    Version 10.0.7 - May 2026
    Fixed: Minor enhancements and security fixes.
    Version 10.0.2 - April 2026
    • This release includes:
      • Addition of new tables for supporting Opportunity Allocations and its related setup.
        • Opportunity Allocation Type
        • Opportunity Allocation Dimension
        • Opportunity Allocation
      • Introduced new fields on Opportunity to capture direct or indirect deal types to align opportunities with defined routes to market.
        • Deal type
        • Route to market
    Version 9.0.1 - March 2026
    • This release includes:
      • Enhancements on Opportunity to effectively capture the primary reasons for winning or losing a given opportunity.
      • Track Opportunity Competitors across various product offerings or product families. Additionally, keep a track of incumbent competitors, and any new or emerging entrants in the market.
      • Gain insight into customer interactions by monitoring Opportunity Tasks in relation to CRM Touchpoints.
      • When Opportunities are merged as part of account or contract consolidation into a single target opportunity for execution and reporting, track the Consolidated opportunity and Top consolidated Opportunity on the Opportunity and Opportunity Line.
    Version 8.0.2 - January 2026
    Fixed: Resolved currency-related issues in Opportunity Pricing. Previously, the amount fields in opportunities displayed values in the default currency (USD) instead of reflecting the specific opportunity currency and the correct prices were not derived from the price list for the product offerings.
    Version 8.0.1 - December 2025
    • This release includes:
      • Addition of two new tables: Opportunity Team Member and Opportunity Associated Contacts. These tables will facilitate tracking of sales team and customer contacts involved in the opportunity.
      • Optimising opportunity for Sales Territory Management
      • New fields on opportunity and its line items to facilitate the calculation of delta amounts relevant to contract upsells and downsells. These fields include Total Net New Amount, Total Renewal Amount, Total Upsell/Downsell Amount, Contract Start Date, and Contract End Date.
      • Minor security fixes
    Version 6.1.0 - August 2025
    • New changes in this release:
      • Introduced 'Short Description' field for opportunity line item.
      • Minor security fixes
    Version 6.0.1 - June 2025
    We are shipping Cobalt Raven fixes with this new version as part of the Opportunity Data Model.
    Version 6.0.0 - May 2025
    • New changes in this release:
      • This release introduces new fields on Opportunity Line Item to support parent-child hierarchy created by the product configurator. New pricing related fields like ARR, MRR, and One-Time Price tracks the pricing of parent and child item lines.
      • The table Opportunity Line Characteristic table tracks the product characteristics for each opportunity line item.
    Version 5.0.0 - February 2025
    Provide support for clear distinction of closed opportunity stages by introducing type closed won and closed lost.
    Version 4.0.0 - November 2024
    • New:
      • Along with the existing features on opportunity, we have included the following features this time:
        • Subscription revenue metrics: Enabling sales agents or managers to use and view calculated metrics like ARR, MRR, ACV, TCV , Amount & Weighted Amount that enable better pipeline inspection and revenue reporting, and also improved understanding of recurring revenue dynamics.
        • Sync quote to opportunity: Enable sales agents or managers to keep the opportunity revenue up-to-date with the quote through its various stages and revisions for accurate revenue reporting at any given point in time.
        • Location-based opportunity:Enable sales agents to filter the product catalog based on customer's service location and capture opportunities and opportunity line items across their different service locations.
    Version 3.0.0 - August 2024
    • Changed:
      • Along with the existing features on opportunity, we have included the following features this time:
        • Multi-select opportunity line and create quotes for them: Allowing sales agents or managers to create multiple quotes for specific line items through the 'Create New Quote' UI action available in the line items related list.
        • Sidebar chat integration with Teams on opportunity : Facilitating collaboration among sales agents and subject matter experts within the context of an opportunity by integrating the Sidebar with Teams platform capability in Opportunity Management.
          • Sidebar chat integration with Teams on Opportunity will require minimum platform version as Xanadu
    Version 2.0.2 - May 2024
    Changed: Included pricing-related fields within Opportunity Header and Line items. Facilitated pricing requests from Opportunity to the pricing engine for retrieving prices of offerings listed in the price lists.
    Version 1.0.0 - February 2024
    The Opportunity Management Data Model application gives access to the opportunity tables that allow organizations to store any opportunity-related data.