ServiceNow Otto for Workplace Service Delivery (WSD) release notes
The ServiceNow® ServiceNow Otto for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the chat and case context to propose resolutions quickly to your customers. ServiceNow Otto for WSD was enhanced and updated in the Australia release.
ServiceNow Otto for Workplace Service Delivery (WSD) highlights for the Australia release
- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
See Now Assist for Workplace Service Delivery (WSD) for more information.
Changed in this release
- Australia Patch 5
- Now Assist > ServiceNow Otto announcement
- Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
Activation information
Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.