Common Governance, Risk, and Compliance feature release notes
Summarize
Summary of Common Governance, Risk, and Compliance feature release notes
The Australia release of ServiceNow's Integrated Risk Management (IRM) application enhances your organization's ability to maintain business services during adverse events such as pandemics, extreme weather, or cyberattacks. This release introduces improvements in user navigation, task management performance, and AI capabilities aligned with ServiceNow’s AI Platform licensing tiers.
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Key Features
- GRC Notification Redirection: Notification links now automatically redirect users to the appropriate workspace view based on their persona and access permissions. Users without workspace access will default to the classic interface. Dynamic routing rules improve navigation for users with configured workspaces.
- Enhanced Task Management in Workspace: The Tasks page loads faster by initially displaying task counts as an overview, followed by progressively loading detailed tasks. Task data refreshes regularly with visible timestamps and background refresh notifications, supporting users with high task volumes across multiple sources.
- ServiceNow AI Platform Licensing Tiers: Three AI licensing tiers—Foundation, Advanced, and Prime—offer scalable AI capabilities ranging from basic insights to autonomous AI agents and customizable workflows, depending on customer entitlements.
Activation and Plugin Information
Integrated Risk Management is available through the ServiceNow Store and requires requesting installation. The Australia release introduces new plugins aligned with AI tiers:
- Integrated risk management foundation (com.snaiirmfdn)
- Integrated risk management advanced (com.snaiirmadv)
- Integrated risk management prime (com.snaiirmprm)
Customers can view all available apps and submit requests via the ServiceNow Store, where cumulative release notes are also provided.
The ServiceNow® Integrated Risk Management (IRM) application helps enable your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Australia release.
Integrated Risk Management highlights for the Australia release
- Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions.
- The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks.
See Common Governance, Risk, and Compliance features for more information.
New in the Australia release
- GRC notification redirection
- After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view.
- Monitor my tasks in the Tasks page in the workspace
- After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources.
UI changes
- Monitor my tasks in the Tasks page in the workspace
- The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background.
Changed in this release
- Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Plugin information
Activation information
Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.