CMDB classes targeted in Service Graph Connector for Observability - New Relic

  • Release version: Zurich
  • Updated July 31, 2025
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability integrates with New Relic to periodically pull data into the Configuration Management Database (CMDB). This data is stored in various tables extending from the base Configuration item [cmdbci] table, enabling better management and visibility of IT assets and their relationships.

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    Key Features

    • Server [cmdbciserver]: Key attributes populated include CPU core count, disk space, DNS domain, fully qualified domain name, host name, and operating system. Relationships include owning IP addresses and network adapters, and containing disks.
    • Calculated Application Service [cmdbciservicecalculated]: Captures attributes like name, metadata, service status, and type.
    • IP Address [cmdbciipaddress]: Collects details such as IP address, IP version, and name, with relationships to network adapters.
    • Software Instance [cmdbsoftwareinstance]: Records information about the software installed on servers.
    • Software [cmdbcispkg]: Includes key attributes like name and NIC, with relationships to software instances.
    • Disk [cmdbcidisk]: Gathers details such as device ID, free disk space, and file system, and relates to hosted servers.
    • Network Adapter [cmdbcinetworkadapter]: Stores MAC address and configuration item relationships with servers.
    • Application [cmdbciappl]: Maintains attributes like class name and running process command, linked to servers.

    Key Outcomes

    By utilizing the Service Graph Connector, ServiceNow customers can achieve enhanced visibility into their IT infrastructure, streamline asset management processes, and ensure accurate configuration data is maintained. This leads to improved operational efficiency and better decision-making based on real-time data insights from New Relic.

    When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    CPU core count cpu_core_count
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Host name host_name
    Operating System os
    Table 1. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Contains::Contained by Disk [cmdb_ci_disk]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Metadata metadata
    Service Populator Status populator_status
    Service Type type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name
    Nic nic
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 3. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Server [cmdb_ci_server]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Nic nic
    Name name
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Disk [cmdb_ci_disk]

    The following attributes in the Disk [cmdb_ci_disk] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Free disk space (GB) free_space
    Computer computer
    Name name
    Disk space (GB) disk_space
    File system file_system
    Table 5. Relationship created for Disk
    Parent class Relationship type Child class
    Disk [cmdb_ci_disk] Hosted on::Hosts Server [cmdb_ci_server]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    Table 6. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    Name name
    Running process command running_process_command
    Table 7. Relationship created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Server [cmdb_ci_server]