Service Graph Connector for Observability - Dynatrace SaaS properties

Service Graph Connector for Observability - Dynatrace SaaS properties control the behavior of the connector.

Connection properties

These connection properties are available for the Service Graph Connector for Observability - Dynatrace SaaS.

Note:

To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Observability - Dynatrace SaaS > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.

Table 1. Connection properties for Service Graph Connector for Observability - Dynatrace SaaS

Property	Description
data_fetch_flow_action_timeout_ms	Maximum time (in milliseconds) allowed for the connection’s Fetch Dynatrace SaaS Data flow designer action to run while calling Dynatrace API endpoints and loading results into ServiceNow source tables. If the action exceeds this limit, execution is terminated to prevent long‑running or stalled runs. Default value: 600000 (10 minutes)
initial_dynatrace_data_fetch_days	Specify the number of days for which data is fetched from Dynatrace when the connection runs for the first time or when last_run_datetime is empty. Default value: 7
service_to_service_relationships_enabled	Set this property to true to create upstream and downstream relationships between Dynatrace Service CIs (service-to-service). When this property is set to false, upstream and downstream service-to-service relationships aren't created for the connection. Default value: true
append_tenant_id_to_service_name	Set this property to true to append the Dynatrace tenant ID to the Calculated Service names to maintain unique names across multiple Dynatrace connections. When this property is set to false, Calculated Service names are created without the Dynatrace tenant ID. Default value: false
dynatrace_api_batch_size	Specify the maximum number of records to be returned per Dynatrace API request. This property controls pagination for Dynatrace data fetch operations. Lower values might reduce the payload size but increase the number of API calls, while higher values might improve performance but increase the payload size. Default value: 50
dynatrace_classic_connection_alias_sys_id	Connection alias sys_id from the Dynatrace Classic connector (SGO-Dynatrace). When this property is set, the connector performs a one-time cleanup of stale process CIs originally created by the classic connector. Leave the value field empty to skip classic migration cleanup. Default value: empty
segment_id	Specify the Dynatrace segment ID to be used for filtering entities. When a value is specified, only entities that belong to the specified segment are imported. Note: Only one segment ID can be specified. If no value is specified, no segment filter is applied, and all entities are imported. Default value: empty
ci_retirement_threshold_days	Number of days to wait before retiring a CI that is no longer reported by Dynatrace. Configuration items that aren't seen for longer than this period are soft‑retired by setting their operational status to non‑operational. Default value: 35 days

System property

The following system property is available for the Service Graph Connector for Observability - Dynatrace SaaS.

Note:

To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.

Table 2. System property for Service Graph Connector for Observability - Dynatrace SaaS

Property	Description
sn_dynatrace_saas.createUnmatchedApplicationCIs	Set this property to true to import all the unmatched running process records into the Applications table. Type: string Default value: true Location: System Property [sys_properties] table