Class criteria in Cloud vs Non-cloud resources chart in Service Graph Workspace

  • Release version: Zurich
  • Updated February 10, 2026
  • 2 minutes to read
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    Summary of Class Criteria in Cloud vs Non-cloud Resources Chart in Service Graph Workspace

    The Cloud vs Non-cloud resources chart in Service Graph Workspace provides a breakdown of resource classes, helping customers distinguish between cloud and non-cloud resources. This functionality is essential for managing configurations and understanding resource relationships within your ServiceNow environment, especially in the Zurich release.

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    Key Features

    • Resource Classification: The chart categorizes Virtual Machines, Servers, Applications, Kubernetes Clusters, Database Instances, Storage Volumes, Cloud Object Storage, and Service Accounts based on their relationships and hosting environments.
    • Relationship Criteria: Each resource class has specific relationship criteria that define whether it is classified as cloud or non-cloud, such as hosting in cloud or non-cloud datacenters.
    • Counts Displayed: The chart displays total counts for each resource class, reflecting the number of records based on their classification.

    Key Outcomes

    By utilizing the Cloud vs Non-cloud resources chart, ServiceNow customers can:

    • Quickly identify and differentiate resources based on their cloud or non-cloud status.
    • Gain insights into their resource distribution across different environments, aiding in resource management and optimization.
    • Ensure accurate reporting and compliance with organizational policies regarding cloud usage.

    The Cloud vs Non-cloud resources chart provides counts for several key classes. The chart uses different classes and relationship criteria for each class to determine which resources count as cloud and which count as non-cloud.

    The Cloud vs Non-cloud resources chart shows in the CI overview tile in the Service Graph Workspace store app.
    Virtual Machine Instance [cmdb_ci_vm_instance]:
    • Cloud:

      Virtual Machine Instance [cmdb_ci_vm_instance] -> (Hosted on::Hosts) -> Datacenter class (one of the configured cloud datacenters) -> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

    • Non-Cloud:

      Virtual Machine Instance [cmdb_ci_vm_instance] -> (Hosted on::Hosts) -> Datacenter class (one of the configured non-cloud datacenters)

    • Total: Equals the record count in the Virtual Machine Instance [cmdb_ci_vm_instance] table (unless there are Virtual Machine Instance records without any relationships)
    Server [cmdb_ci_server]:
    • Cloud:

      Server [cmdb_ci_server] -> (Virtualized by::Virtualizes) -> Virtual Machine Instance [cmdb_ci_vm_instance] -> (Hosted on::Hosts) -> Datacenter (one of the configured cloud datacenters) -> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

    • Non-Cloud:

      Server [cmdb_ci_server] -> Virtual Machine Instance [cmdb_ci_vm_instance] -> Datacenter class (one of the configured non-cloud datacenters)

      OR

      Server [cmdb_ci_server] has no relationships with Virtual Machine Instance [cmdb_ci_vm_instance]

    • Total: Equals the record count in the Server [cmdb_ci_server] table (unless there are Server records without any relationships)
    Application [cmdb_ci_appl]:
    • Cloud:

      Application [cmdb_ci_appl] -> (Runs on::Runs) -> Server [cmdb_ci_server]-> (Virtualized by::Virtualizes) -> Virtual Machine Instance [cmdb_ci_vm_instance] -> (Hosted on::Hosts) -> Datacenter (one of the configured cloud datacenters) -> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

      OR

      Application [cmdb_ci_appl] -> (Hosted on::Hosts) -> Datacenter class (one of the configured cloud datacenters)-> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

    • Non-Cloud:

      Application [cmdb_ci_appl] -> Server [cmdb_ci_server] -> Virtual Machine Instance [cmdb_ci_vm_instance] -> Datacenter Datacenter class (one of the configured non-cloud datacenters)

      OR

      Application [cmdb_ci_appl] -> Server [cmdb_ci_server] -> no relationship with Virtual Machine Instance [cmdb_ci_vm_instance]

    • Total: Equals the sum of Cloud + Non-Cloud (not the record count in the Application [cmdb_ci_appl] table)
    Kubernetes Cluster [cmdb_ci_kubernetes_cluster]:
    • Cloud:

      Kubernetes Cluster [cmdb_ci_kubernetes_cluster] -> (Hosted on::Hosts) -> Datacenter (cloud logical data center) -> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

    • Non-Cloud:

      Kubernetes Cluster [cmdb_ci_kubernetes_cluster] -> Datacenter (non-cloud logical datacenter)

      OR

      Kubernetes Cluster [cmdb_ci_kubernetes_cluster] -> no relationship with -> Datacenter

    • Total: Equals the record count in the Kubernetes Cluster [cmdb_ci_kubernetes_cluster] table (unless there are Kubernetes Cluster records without any relationships)
    Database Instance [cmdb_ci_db_instance]:
    • Cloud:

      Database Instance [cmdb_ci_db_instance] -> (Runs on::Runs) -> Server -> (Virtualized by::Virtualizes) -> Virtual Machine Instance [cmdb_ci_vm_instance] -> (Hosted on::Hosts) -> Logical Datacenter (one of the configured cloud datacenters)-> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

      OR

      Database Instance [cmdb_ci_db_instance] -> Logical Datacenter [cmdb_ci_logical_datacenter] (one of the configured cloud datacenters)-> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

    • Non-Cloud:

      Database Instance [cmdb_ci_db_instance] -> Server [cmdb_ci_server] -> Virtual Machine Instance [cmdb_ci_vm_instance] -> datacenter (non-cloud logical datacenter)

      OR

      Database Instance [cmdb_ci_db_instance] -> Server [cmdb_ci_server] with no relationship -> Virtual Machine Instance [cmdb_ci_vm_instance]

    • Total: Sum of Cloud + Non-cloud (can be less than total number of records, subtracting the badly created records)
    Storage Volume [cmdb_ci_storage_volume]:
    • Cloud:

      cmdb_ci_storage_volume -> (Hosted on::Hosts) -> Logical Datacenter [cmdb_ci_logical_datacenter] (one of the configured cloud datacenters)-> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account]

    • Non-Cloud:

      cmdb_ci_storage_volume -> Logical Datacenter [cmdb_ci_logical_datacenter] (one of the configured non-cloud datacenters)

      OR

      cmdb_ci_storage_volume -> no relationships with Datacenter
    Cloud Object Storage [cmdb_ci_cloud_object_storage]:
    • Cloud:

      Cloud Object Storage [cmdb_ci_cloud_object_storage] -> (Hosted on::Hosts) -> Logical Datacenter [cmdb_ci_logical_datacenter] -> (Hosted on::Hosts) -> Cloud Service Account [cmdb_ci_cloud_service-account] (requires CMDB CI Class Models)

    • Non-Cloud:

      N/A (This table can never have non cloud records)
    Service Accounts [cmdb_ci_cloud_service_account]:
    • Cloud:

      datacenter_type attribute is populated with correct datacenter class

    • Non-Cloud:

      N/A (This table can never have non-cloud records)