Related Lists of CI components
Summarize
Summary of Related Lists of CI components
Related Lists in Configuration Item (CI) records in ServiceNow display additional components contained within a CI, such as disk drives on a server or routing rules on a network router. These lists are dynamically populated by Discovery scans, showing components currently found on the CI. Components not detected in the latest scan are considered absent and are excluded from the display.
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The Related Lists distinguish between two types of components: those that are themselves CIs (like hard disks) and those that are not (such as serial numbers or rules). The system applies default filter conditions to ensure only active, non-absent components appear.
Key Features
- Dynamic Population by Discovery: Related Lists update based on the latest Discovery scan results, reflecting current component associations.
- Component Types: Both CI components and non-CI components are displayed with appropriate filter logic to exclude absent or inactive items.
- Visual Indicators: Various icons in Related Lists indicate the status of incidents, problems, changes, and outages related to the CI, enhancing visibility into its operational state. These include:
- Currently active and recently completed incidents, problems, and changes
- Planned and currently active changes and outages
- Downstream CI issues indicated in Tree view
- Teams Related List: Associates user groups to CIs (specifically for Service class CIs), allowing flexible tracking of groups responsible for or linked to a CI.
Practical Application for ServiceNow Customers
By leveraging Related Lists of CI components, you can gain real-time insight into the detailed composition and status of your configuration items as discovered in your environment. This enables efficient tracking of component relationships and their current operational health, supporting better incident, problem, and change management.
The icon indicators help quickly identify any active issues or planned activities affecting your CIs, improving situational awareness and proactive management.
Using the Teams related list, you can effectively assign and manage responsibilities across user groups tied to services, enhancing collaboration and accountability.
Related lists in CI records display additional components contained by that CI, such as disk drives on a server and the rules that control the behavior of a network router.
When Discovery runs, the Related List is populated with the components that Discovery finds running on the CI. The CI record might show different lists from scan to scan, depending on whether or not Discovery found the component.
By default, the Related Lists only display those components that are associated with that CI in the CMDB that has been discovered by the last scan. Components that are recorded in the CMDB but are not discovered in a scan, are deemed absent and do not appear in the list.
There are two types of components that appear in the Related List: components that are CIs themselves (such as hard disks), and components that are not (serial numbers and rules). The default filter condition in the breadcrumbs for components that are CIs is [Status] [!=] [Absent]. The filter condition for components that are not CIs is [Absent] [=] [false].
For example, a router can have several Related Lists affected by these filter conditions, including routing rules, disk drives, interfaces, and network adapters. Only those components found during the last Discovery appear in these Related Lists.
Icons in related lists
| Icon | Description |
|---|---|
| Currently active incidents | For currently active incidents against this configuration item |
| Currently active problems | For currently active problems against the configuration item |
| Currently active changes | For currently active changes against the configuration item that are not covered in the past, current, pending changes. For example, a request to update the operating system on a server that is currently in progress may display this icon. |
| Recently completed changes | For changes that were recently completed against the configuration item. changes with an "Actual_end_date" in the past. |
| Planned changes | For changes that are planned soon against the configuration item. changes with an "Actual start date" in the future. |
| Currently active changes | For currently active changes against the configuration item that have an "Actual start date" |
| Recently completed outages | For outages that were recently completed against the configuration item. outages with an "end" date in the past. |
| Planned outages | For outages that are planned soon against the configuration item. outages with a "begin" date in the future. |
| Currently active outages | For currently active outages against the configuration item that have a "begin" date in the past and no "end" date |
| Issues with downstream CI | This will only show up in the Tree view and indicates that a configuration item that is downstream has at least one of the above issues against it. |
The system looks five calendar days into the past and seven calendar days into the future when looking at recent outages and changes.