Now Assist: UI policy functions

  • Release version: Zurich
  • Updated March 3, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist: UI Policy Functions

    Now Assist simplifies the creation and management of UI policies using natural language. As a Catalog Builder editor, you can easily create, update, and deactivate UI policies with conversational prompts, enabling multiple actions in a single policy without starting from scratch.

    Show full answer Show less

    Key Features

    • Create and Update UI Policies: Generate new UI policies or modify existing ones through simple instructions.
    • Manage Actions: Add, update, or delete individual actions within a UI policy, such as setting fields as mandatory or hiding variables.
    • Confirmation Messages: Receive confirmations after changes to review the output before proceeding.
    • Multiple Actions in One Instruction: Create a single UI policy from multiple condition-action statements.
    • Additions to Existing Policies: Modify existing policies without duplicating conditions, seamlessly adding new actions.
    • Conversational Cues: Use natural language phrases to indicate when to group actions or add to current policies.
    • Conflict Management: Receive alerts for conflicting instructions, prompting you to confirm actions to prevent unintentional changes.

    Key Outcomes

    By utilizing Now Assist for UI policies, you can streamline the management of these policies, ensure clarity in modifications, and maintain control over actions, ultimately enhancing the efficiency of your ServiceNow environment.

    Now Assist can generate UI policies with multiple actions from simple natural language.

    What you can do with UI Policies using Now Assist

    As a Catalog Builder editor, you can use Now Assist to create new UI policies, update existing ones, and deactivate them, all through simple, conversational prompts. Each UI policy can include multiple actions, and Now Assist can create that for you.

    Making targeted changes

    You don't have to recreate a UI policy from scratch every time you need to tweak something. Now Assist lets you make specific, focused changes to an existing UI policy, such as updating its name or description, changing the conditions that trigger the policy, and adding, modifying, or removing individual actions within the policy.

    Managing UI policy actions

    UI policy actions are the individual rules that tell the system what to do when the policy's conditions are met, for example, making a field mandatory or hiding a variable. You can add new actions, update existing ones, or delete actions you no longer need, all through Now Assist.

    Confirmation after every change

    After Now Assist generates or updates a UI policy, it will send you a confirmation message letting you know what was done and prompting you to review the behavior. This gives you a chance to verify the output before moving on.

    Multiple actions in a single instruction create one UI policy

    If a user provides multiple condition–action statements in one message. For example: “If RAM is 8GB, set storage to 2TB and set color to red.” The Now Assist creates one UI Policy with:
    • Condition: RAM = 8GB
    • Actions: storage = 2TB, color = red

    Adding to an existing UI policy

    • If you give Now Assist a new instruction that uses the same condition as a UI policy that was already created, the system doesn't create a duplicate. Instead, it adds the new action to the existing UI policy.
    • For example, if you previously said "If RAM is 8GB, set storage to 2TB" and later say "If RAM is 8GB, set color to red", Now Assist recognizes that both instructions share the same condition and simply adds the new action to the existing policy rather than creating a separate one.

    Using conversational cues to group actions

    Now Assist also picks up on natural conversational phrases to understand when you want to keep adding to the same policy. If you use phrases like "also", "add one more thing", or "add to the same policy", the system treats your new instruction as an addition to the UI policy that is currently being worked on.

    Creating a new UI policy for a different condition

    • If your instruction involves a condition that is different from any existing UI policy, Now Assist automatically creates a new, separate UI policy for it.
    • For example, if you say "If RAM is 16GB, hide the processor field" and no policy with that condition exists yet, a new UI policy is created specifically for that condition.

    What happens when there is a conflict

    If a new instruction contradicts an existing UI policy, for example, one policy says "If RAM is 8GB, set color to red" and you now ask it to "set color to blue" under the same condition, Now Assist flags the conflict rather than overwriting silently. It will ask you to confirm how you want to proceed, for example: "There is an existing UI policy with a conflicting action for this condition. Do you still want to proceed with creating this action?" This ensures that changes are always intentional and nothing gets overwritten by mistake.