API Service Graph Connector for Kong Konnect

  • Release version: Zurich
  • Updated February 5, 2026
  • 2 minutes to read
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    Summary of API Service Graph Connector for Kong Konnect

    The ServiceNow® API Service Graph Connector for Kong Konnect allows you to import API details into the Configuration Management Database (CMDB), enhancing visibility and governance of your API landscape. It supports ServiceNow versions Xanadu, Yokohama, and Zurich, and facilitates the management of APIs within your organization.

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    Key Features

    • Normalized Data Model: Ensures consistency across technologies by importing data into a standardized format.
    • API Insights Workspace: Provides a centralized interface for analyzing and interacting with API data, improving governance and collaboration.

    Use Cases

    • Maintain an inventory of APIs, tracking which are published, used, and by whom.
    • Monitor the impact of service changes or failures on customer-facing endpoints and generate incidents as needed.
    • Address security vulnerabilities related to API endpoints and establish compliance requirements.

    Configuration

    You can configure the connector using the SGC Central view in the CMDB Workspace, which allows for the management of the connector's lifecycle, including installation, monitoring, and debugging.

    Data Mapping

    Data from Kong Konnect is mapped to CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE) and inserted using the Identification and Reconciliation Engine (IRE). You can configure the integration to periodically pull data from Kong Konnect services.

    Record Management

    The connector supports soft deletion for CMDB CI classes, marking records as Non-Operational if they are not discovered in the last scheduled job run, rather than permanently removing them.

    Use the ServiceNow® API Service Graph Connector for Kong Konnect to import API details from a Kong Konnect service into the Configuration Management Database (CMDB).

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Key features

    Import data into a normalized data model for consistency across other technologies.

    The API Insights workspace provides a centralized interface where you can analyze and interact with API data, without needing direct access to Kong Konnect, enhancing visibility, governance, and collaboration across the API estate. To learn more, see API Insights.

    Supported ServiceNow versions

    • Xanadu
    • Yokohama
    • Zurich

    Use cases

    You can use the API Service Graph Connector for Kong Konnect to:
    • Maintain an end-to-end inventory of defined APIs, identifying what APIs are published, used, and by whom.
    • Track APIs from customer-facing endpoints to the underlying services, identifying impacted endpoints when services change or fail and creating incidents for reported issues.
    • Address vulnerabilities and security incidents related to API endpoints and create compliance requirements to measure against.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure API Service Graph Connector for Kong Konnect using SGC Central.

    Data mapping

    Data from the Kong Konnect data sources is mapped and transformed into the CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from a Kong Konnect service.

    The following table lists the data sources in the order they run, the staging tables, and the target tables as CMDB CI classes and non-CMDB tables for a Kong Konnect service.
    Table 1. Data mapping for Kong Konnect
    Data source Staging table Target tables
    Gateway Gateway [sn_kong_konnect_gateway] Kong Gateway

    DNS Alias

    Logical Datacenter

    Cloud Service Account

    Key Value
    Data Plane Node Data Plane Node [sn_kong_konnect_data_plane_node] Kong Data Plane Node
    Load Balancer Load Balancer [sn_kong_konnect_load_balancer] Kong Load Balancer
    Target Target [sn_kong_konnect_target] Kong Target
    Services Services [sn_kong_konnect_services] Managed API

    API Backend

    Key Value
    Routes Routes [sn_kong_konnect_routes] API Frontend
    Consumer Consumer [sn_kong_konnect_consumer] API Consumer
    Policy Policy [sn_kong_konnect_policy] API Policy
    Developers Developers [sn_kong_konnect_developers] API Consumer
    Applications Applications [sn_kong_konnect_applications] API Consumer Subscription
    API Consumer Access API Consumer Access [sn_kong_konnect_api_consumer_access] API Consumer Access

    For more information on where data is saved when pulling data from a Kong Konnect service, see Target tables for storing API Service Graph Connector for Kong Konnect data.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

    Record removal process

    The connector supports soft deletion for CMDB CI classes only, meaning records are not permanently removed from the system. Instead, any CMDB CI records not discovered during the last scheduled job run are marked as Non-Operational.