Connect

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • ServiceNow® Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.

    Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work.

    Connect contains the following features:
    • Connect Chat: Enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
    • Connect Support: Enables support agents to provide real-time assistance to end users, using queues. Requires the Connect Support plugin.

    Core UI is required to use Connect.

    Important:
    Connect is not supported in Next Experience. If you turn on Next Experience, Connect functionality will no longer work. See Next Experience.
    Note:
    Connect does not replace legacy chat but offers some of the same functionality. Do not use these features concurrently

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