Exploring SGC Central

  • Release version: Zurich
  • Updated March 6, 2026
  • 2 minutes to read
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    Summary of Exploring SGC Central

    The SGC Central application allows users to discover, install, and monitor integration-ready Service Graph Connectors. It provides complete visibility into discovered sources and processed data while offering tools for diagnosing and resolving connection issues. Access is available through the SGC Central view in either the Service Graph Workspace or CMDB Workspace.

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    Key Features

    • User Roles: Different roles have specific permissions:
      • Administrator: Can install, upgrade, and manage Service Graph Connectors, create connections, and run background scripts.
      • SGC-admin: Has permissions to create, update, and delete connections, configure connectors, and manage system properties.
      • CMDB Installation Administrator: Can customize integrations and manage scheduled imports and data sources.
    • Workflow: Users can search for connectors, create connections, configure properties, set import schedules, and monitor performance through the SGC Central dashboard.
    • Integrated Dashboard: Visualizes connection status and performance, enabling users to quickly debug issues.

    Key Outcomes

    • Gain instant insights into connection performance for smoother integrations.
    • Easily discover and upgrade integration-ready connectors based on requirements.
    • Intuitively manage connections tailored to user needs.

    Next Steps

    To further explore SGC Central, consider reviewing resources on configuring and managing connections specifically for Service Graph Connectors.

    Learn about the SGC Central application with a sample workflow and review the benefits it can provide for different users in your organization.

    SGC Central overview

    With the SGC Central application you can discover and install integration-ready Service Graph Connectors, monitor their connection performance and insights, ensure complete visibility into discovered sources and processed data, and access tools and resources for diagnosing and resolving connection issues. You access the application from the SGC Central view in the Service Graph Workspace or CMDB Workspace.

    SGC Central users

    Table 1. User roles
    User role Description
    Administrator Users with the admin role can install and upgrade Service Graph Connectors, including API Service Graph Connectors. Administrators can perform the following tasks:
    • Create a connection and configure connection properties.
    • Monitor connections and data imports.
    • Manage connections.
    • Upgrade the connector.
    • Run background scripts.
    • Provide access to tables in the global scope.
    SGC-admin The sn_cmdb_int_util.sgc_admin user role has the second-highest level of permissions for Service Graph Connectors. SGC-admin users can perform the following tasks:
    • Create, update, and delete connections.
    • Configure connectors using the guided setup.
    • Read and write the system properties that are used by the connectors.
    • Perform all operations that are allowed by other user roles that have lower levels of permission.
    CMDB installation administrator Users with the cmdb_inst_admin role can use IntegrationHub ETL to create and customize integrations. CMDB installation administrators can perform the following tasks:
    • Read all Service Graph Connector application modules.
    • Read and write the system properties that are used by the connectors.
    • Create, update, and delete custom tables.
    • Create, update, and delete scheduled imports and data sources.
    • Read records that are owned by other applications and are related to the functionality of Service Graph Connectors (for instance, records in the em_event table).

    SGC Central workflow

    Figure 1. Example workflow for the SGC Central users
    Workflow describing various tasks a user with the admin or cmdb_inst_admin role can perform in SGC Central.

    A user with the SGC-admin or admin role uses SGC Central to perform the following tasks:

    1. Based on the connection type, searches for a Service Graph Connector within the SGC Central view in Service Graph Workspace or CMDB Workspace.
    2. Selects a connector type and creates the connection using the playbook available for the connector.
      1. Configures the properties for the connection.
      2. Sets up import schedules for targeted data sources.
    3. Tracks the third-party data imported by the system using the connection into CMDB.
    4. Monitors the SGC Central dashboard for any errors in the connection or the data processing pipeline.
    5. Makes edits to the configuration or import schedules if needed.

    SGC Central benefits

    Table 2. SGC Central benefits
    Benefit Feature Users
    Visualize connection status Integrated dashboard to gain instant insights into the connection status of your connectors and performance, keeping your connections running smoothly. In addition, quickly debug for seamless integration.

    Administrator, SGC-admin, CMDB installation administrator
    Discover integration-ready connectors Explore and install connectors based on the connection type requirements. See which connectors have new versions available and are eligible for upgrade. Administrator
    Manage connections intuitively Create or modify connections to your needs.

    Administrator, SGC-admin

    What to explore next

    To learn more about configuring and using SGC Central, see: