Reference for Skills Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Skills Management Reference

    This reference provides quick start tests to validate the functionality of Skills Management in ServiceNow after configuration changes such as upgrades or application development. It is essential for ensuring that Skills Management continues to operate correctly within your instance.

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    To use these tests, you must activate the Skills Management plugin (com.snc.skillsmanagement).

    Key Features

    • User Skill Level Inheritance: Ensures users assigned to multiple groups inherit the highest skill level from those groups.
    • Skill Category Management: Tests creation of skill categories including child categories and adding skills to the lowest-level categories.
    • Skill Level Definition: Verifies the ability to define skill level types and assign various skill levels.
    • Skill Level Inheritance from Group to User: Confirms skill levels are correctly inherited from groups to users, with appropriate flags set.
    • Manage IT Skills Interface: Validates creation of skills, addition of skills and skill levels to users, and assigning users to skills through the Manage IT Skills UI, including handling skills without defined levels.

    Practical Use for ServiceNow Customers

    By running these quick start tests tailored to your instance data, you can confidently confirm that your Skills Management configuration remains intact and functional after any system changes. This helps maintain accurate skill tracking and assignment across users and groups, supporting effective resource management and capability development within your organization.

    These tests cover both foundational aspects like skill category setup and advanced features like inheritance and UI-based skill assignments, enabling you to verify comprehensive Skills Management capabilities.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando