You're under constant pressure to cut costs while investing in innovation and transformation initiatives. However, legacy IT systems give you little access to data that would provide the insight you need into why and where your budget is allocated and spent.
ServiceNow Cost Transparency maps actual service costs such as business services, applications, projects, and infrastructure to their consumers. It's exactly the information you need to determine whether your IT costs are correctly aligned with your business goals.
ServiceNow Cost Transparency provides visibility into spend by combining actual usage data – incidents handled, servers used, project hours spent – with amounts right out of the general ledger. That lets you build cost models that make the crucial connection between the way services are used and the cost of delivery. With that data, you can align investments to business goals, weigh operational performance against cost, and adjust investments accordingly.