Customer Service Case Action Status release notes

  • Release version: Store
  • Updated August 6, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Customer Service Case Action Status application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.1.1 - August 2026
    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Version 2.0.2 - June 2026
    Defect Fix (Keep major case related list consistent in app-csm-action-status and app-major-issue-management) - no new feature has been delivered.
    Version 2.0.0 - March 2026
    No new features have been delivered; migrated the application from family to store. Provides visual action status indicators on customer service cases so agents can quickly identify cases that need attention or are blocked, and prioritize their work accordingly.