Financial Services Operations Integration with Mastercard release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Financial Services Operations Integration with Mastercard release notes

    The Financial Services Operations Integration with Mastercard application on the ServiceNow Store provides financial institutions with an integrated solution to manage Mastercard dispute workflows efficiently. It supports critical dispute lifecycle events such as transaction search, chargeback creation, pre-arbitration, arbitration, and fraud reporting. The application includes out-of-the-box subflows and an adapter layer that simplify integration with Mastercard’s systems, enabling automated dispute management and flexible customization to meet various business needs.

    Show full answer Show less

    Key Features

    • Integration with Mastercard’s Mastercom system through multiple adapter subflows for automated dispute management.
    • Support for core dispute workflows including Look Up Claim Details, Update Claim, Pending Queue management, Fraud and Chargeback data loading, Authorization Details lookup, and Reverse Chargeback processing.
    • Enhanced fraud and dispute handling by integrating account status fields and improved dispute intake with read-only fields and updated task state mappings.
    • Validation of file types and sizes per Mastercard requirements, with automatic zipping of attached documents before transmission.
    • Updated transaction lookup flows to preserve authorization date and time fields and include program registration IDs for improved data accuracy.
    • New SLA definitions and event queue handling for merchant responses to ensure timely dispute resolution and better tracking.

    Key Outcomes

    • Improved accuracy and consistency in Mastercard transaction data handling through corrected date formats and retention of original authorization timestamps.
    • Streamlined dispute lifecycle management with enhanced automation and processing efficiency.
    • Reduced errors and improved document handling by enforcing file compliance and automating document compression.
    • Greater data integrity and user experience improvements through read-only dispute intake fields and refined task state workflows.
    • Expanded integration capabilities that support the latest Mastercard API fields and evolving dispute resolution requirements.

    Version history for the Financial Services Operations Integration with Mastercard application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.0 - July 2026
    • Changed: Updated the Mastercard (Mastercom) clearing transaction lookup to include the program registration ID.
    • Fixed: Corrected an incorrect date format when looking up Mastercard (Mastercom) transaction details, so dates now match the expected format.
    Version 2.0.2 - July 2026 (Zurich)
    Changed: Updated the Mastercard (Mastercom) clearing transaction lookup to include the program registration ID
    Version 2.2.0 - May 2026
    • Changed:
      • Updated Mastercard transaction lookup flows to not overwrite authorization date and time fields from Mastercard API response, allowing these fields to retain their original values from the transaction data
      • Enhanced Mastercard integration flows to support new fields introduced in recent Mastercard API updates
    Version 2.0.1 - May 2026 (Zurich)
    • Changed:
      • Updated Mastercard transaction lookup flows to not overwrite authorization date and time fields from Mastercard API response, allowing these fields to retain their original values from the transaction data
      • Enhanced Mastercard integration flows to support new fields introduced in recent Mastercard API updates
    Version 2.1.0 - March 2026
    • Changed:
      • Validate file type and size in accordance with Mastercom specifications
      • Automatically zip attached documents prior to sending to Mastercard
    Version 2.0.0 - December 2025
    • New:
      • Added New Subflows: Look Up Claim Details, Update Claim, Pending Queue, Load Data for Fraud and Chargeback, Look Up Authorization Details and Reverse Chargeback subflows.
      • Created New Adapter Subflows: Multiple Mastercom adapter subflows added to enable seamless integration with Mastercard's system for automated dispute management.
      • Enhanced Fraud and Dispute Flows: Integrated account status field from intake into the Report Fraud subflow, supporting more accurate reporting and downstream processing.
    • Changed:
      • Dispute Intake and Task Handling: Set dispute intake fields to read-only and updated task state mappings for improved data integrity and user experience.
      • SLA and Event Queue Enhancements: Enhanced Mastercard dispute life cycle with new SLA definitions and event queue handling for merchant responses, ensuring timely processing and better tracking.
    • Fixed: Fixed chargeback document execution failures when unsupported files are uploaded.
    Version 1.0.0 - August 2025
    The ServiceNow Financial Services Operations Integration with Mastercard offers a streamlined and efficient solution for financial institutions to manage Mastercard disputes. By integrating with Mastercard's spoke actions, the application facilitates key dispute lifecycle events, including transaction search, chargeback creation, pre-arbitration, arbitration, and fraud reporting. This framework supports various dispute resolution use cases within ServiceNow, with out-of-the-box sub-flows for core integrations and the flexibility to extend the integration layer for custom business needs. The application's adapter layer simplifies the connection to dispute workflows, enabling effective and efficient dispute resolution.