Employee Profile release notes

  • Release version: Store
  • Updated July 9, 2026
  • 3 minutes to read
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    Summary of Employee Profile Release Notes

    The Employee Profile application on the ServiceNow Store receives regular updates to improve compatibility, security, usability, and feature set. These release notes document the version history, highlighting enhancements, fixes, and new capabilities that help organizations manage and present employee data effectively within their ServiceNow environment.

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    Key Features and Enhancements

    • Compatibility Updates: Frequent updates ensure the Employee Profile app supports the latest versions of dependent applications, maintaining integration and stability.
    • Security Improvements: Critical fixes, such as resolving ACL bypass vulnerabilities and other security bugs, protect sensitive employee data.
    • UI and Accessibility Enhancements: Updates include fixing duplicate menu items, improving tablet responsiveness, and enhancing user interface and accessibility features.
    • Profile Data Extensions: Addition of Employment History, Education and Training, Languages Spoken, and a new Profession tab to enrich the employee profile data visible in Employee Center.
    • Configuration Flexibility: Admins can customize the employee profile UI per portal, configure tabs and widgets visibility by user groups (employee, manager, everyone), and allow employees to personalize their public profile visibility settings.
    • Organizational Relationships: Support for defining dotted-line reporting relationships in the Organization Chart and My Team sections (requires Employee Center Pro).
    • Enhanced Interaction Features: Actions such as connecting via emails and calls can be configured directly on the profile page; presence indicators for MS Teams are included.
    • Image Editing Capability: Built-in tools for editing profile pictures (rotate, zoom, flip, focus) and background banners enhance profile customization.
    • AI/ML Integration: Similar user data model utilizing AI/ML supports content recommendations, improving employee experience through personalized insights.
    • Skills Profile: Introduced as an extension to the employee profile, allowing better skills tracking and presentation.

    Practical Benefits for ServiceNow Customers

    • Ensures your employee data management is secure, up-to-date, and aligned with your evolving organizational needs.
    • Provides administrators with powerful configuration options to tailor profiles and visibility, improving user engagement and data relevance.
    • Improves employee self-service experience by enabling personalization and richer profile content visible in Employee Center.
    • Supports organizational transparency and reporting through enhanced relationship definitions and professional profiles.
    • Leverages AI to deliver smarter content recommendations, increasing the value of employee profiles.
    • Facilitates communication and collaboration with integrated action buttons and presence indicators.

    Version history for the Employee Profile application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.2 - July 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.9 - July 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.1 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.8 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.7 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 13.6.6 - May 2026
    Added the RCA and fixed the defects.
    Version 13.6.3 - March 2026
    Fixed issues with accessing Employee Profile from the portal.
    Version 13.5.2 - February 2026
    Updated to support the latest version of the dependent apps.
    Version 13.5.1 - January 2026
    Fixed Employee Profile access issues.
    Version 13.5.0 - December 2025
    Updated to support the latest version of the dependent app.
    Version 13.3.2 - September 2025
    [Security Bug Fix] Resolved ACL Bypass in ep_UtilsSNC caused by GlideRecord Usage.
    Version 13.3.1 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 13.1.3 - June 2025
    • Resolved the following bugs:
      • Users were unable to encrypt attachments with the sn_employee.admin role after upgrading to Xanadu.
      • Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.
    Version 13.1.2 - May 2025
    • Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar employee profiles.
    • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
    Version 13.0.2 - February 2025
    • Fixed bugs that impacted the user interface, including:
      • Removing duplicate menu items from drop-down lists.
      • Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.
    Version 12.1.1 - November 2024
    Fixed user interface, accessibility, and security issues.
    Version 12.0.2 - August 2024
    Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on Employee Center.
    Version 11.0.3 - May 2024
    Improved configuration to allow the employee profile to be configured differently for different portals.
    Version 10.0.1 - February 2024
    Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).
    Version 9.0.1 - November 2023
    Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of the Profile Overview widget to the Employee Profile UI across tabs.
    Version 8.0.2 - August 2023
    Skills profile was added as an extension of the employee profile.
    Version 7.0.6 - May 2023
    Changed:
    • Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.
    • Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.
    • Admins can specify which widgets an employee can personalize for their public profile.
    • Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.
    Version 4.0.2 - May 2022
    New:
    • Actions, such as connecting via emails and calls, can be configured on the employee profile page.
    • MS Teams: added presence indicator
    • Built-in image editor (rotate, zoom in/out, flip, focus) for the  profile picture and background banner.
    • HRSD customers: The HR widgets are available by default on the employee profile.
    Version 3.0.5 - February 2022
    • New:
      • An updated Employee Profile table that includes bio, preferred pronoun and more.
      • A configurable employee profile UI that lets employees view profile and work related information.
      • Employee Profile UI configuration that lets admins easily organize the information on the profile page.
      • AI/ML similar user data model based on employee profile that is used to drive content recommendations.