Employee Profile release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Employee Profile release notes

    The Employee Profile application on the ServiceNow Store has undergone multiple updates to enhance functionality, security, and user experience. These release notes document version history from early 2022 through mid-2026, highlighting key feature additions, bug fixes, security improvements, and compatibility updates with dependent applications.

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    Key Features and Enhancements

    • Profile Customization and Configuration: Admins can configure employee profiles with multiple tabs and widgets, control widget visibility by user groups, and allow employee personalization of public profiles (introduced in versions 7.0.6 and earlier).
    • New Data and Tabs: Addition of Employment History, Education and Training, Languages Spoken, and a Profession tab for professional profile visibility (version 12.0.2).
    • Skills Profile: Integrated as an extension to the employee profile (version 8.0.2).
    • Organizational Relationships: Definition of dotted-line reporting relationships visible in Organization Chart and My Team sections (requires Employee Center Pro, version 10.0.1).
    • User Interface Improvements: Removal of duplicate menu items and profiles, configurable profile headers, widget overview sections, and support for different portals (various versions).
    • Actions and Integrations: Ability to configure communication actions such as emails and calls directly on the profile page, with MS Teams presence indicators (version 4.0.2).
    • Security and Bug Fixes: Resolutions of access issues, ACL bypass vulnerabilities, encryption problems, and UI/accessibility bugs to maintain secure and reliable operation.
    • API and Persona Framework: Introduction of profile summary API and enhanced security in widgets, including support for Conversational LLM in Employee Center (version 13.1.2).
    • AI/ML Recommendations: Similar user data model used to drive content recommendations based on employee profiles (introduced in version 3.0.5).

    Practical Impact for ServiceNow Customers

    • These updates enable customers to better tailor employee profiles for different audiences and portals, improving employee engagement and management visibility.
    • Enhanced data fields and professional tabs support richer employee information management, aiding HR and organizational processes.
    • Security fixes and compatibility updates ensure the application remains stable, secure, and aligned with the latest platform and dependent app versions.
    • Integration with communication tools and AI-driven recommendations enhances user productivity and personalized experiences within the ServiceNow ecosystem.
    • Administrators gain improved configuration control, enabling efficient management of profile content and access aligned with organizational roles and policies.

    Version history for the Employee Profile application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.1 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.8 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.7 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 13.6.6 - May 2026
    Added the RCA and fixed the defects.
    Version 13.6.3 - March 2026
    Fixed issues with accessing Employee Profile from the portal.
    Version 13.5.2 - February 2026
    Updated to support the latest version of the dependent apps.
    Version 13.5.1 - January 2026
    Fixed Employee Profile access issues.
    Version 13.5.0 - December 2025
    Updated to support the latest version of the dependent app.
    Version 13.3.2 - September 2025
    [Security Bug Fix] Resolved ACL Bypass in ep_UtilsSNC caused by GlideRecord Usage.
    Version 13.3.1 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 13.1.3 - June 2025
    • Resolved the following bugs:
      • Users were unable to encrypt attachments with the sn_employee.admin role after upgrading to Xanadu.
      • Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.
    Version 13.1.2 - May 2025
    • Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar employee profiles.
    • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
    Version 13.0.2 - February 2025
    • Fixed bugs that impacted the user interface, including:
      • Removing duplicate menu items from drop-down lists.
      • Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.
    Version 12.1.1 - November 2024
    Fixed user interface, accessibility, and security issues.
    Version 12.0.2 - August 2024
    Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on Employee Center.
    Version 11.0.3 - May 2024
    Improved configuration to allow the employee profile to be configured differently for different portals.
    Version 10.0.1 - February 2024
    Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).
    Version 9.0.1 - November 2023
    Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of the Profile Overview widget to the Employee Profile UI across tabs.
    Version 8.0.2 - August 2023
    Skills profile was added as an extension of the employee profile.
    Version 7.0.6 - May 2023
    Changed:
    • Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.
    • Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.
    • Admins can specify which widgets an employee can personalize for their public profile.
    • Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.
    Version 4.0.2 - May 2022
    New:
    • Actions, such as connecting via emails and calls, can be configured on the employee profile page.
    • MS Teams: added presence indicator
    • Built-in image editor (rotate, zoom in/out, flip, focus) for the  profile picture and background banner.
    • HRSD customers: The HR widgets are available by default on the employee profile.
    Version 3.0.5 - February 2022
    • New:
      • An updated Employee Profile table that includes bio, preferred pronoun and more.
      • A configurable employee profile UI that lets employees view profile and work related information.
      • Employee Profile UI configuration that lets admins easily organize the information on the profile page.
      • AI/ML similar user data model based on employee profile that is used to drive content recommendations.