Health and Safety Case Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Health and Safety Case Management Release Notes

    Health and Safety Case Management is a ServiceNow application designed to streamline how employees submit health and safety questions and how safety teams manage these inquiries separately from incidents and observations. It supports multiple case types including Return to Work and Worker Compensation Claims, facilitating organized and efficient case tracking and management within your organization.

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    Key Features

    • Employee Hub Portal Notifications (v6.2.0): Deliver case-related notifications directly through the Employee Hub portal, improving employee engagement and communication.
    • Automated L1 Case Approval Agent (v6.1.0): Enhances the "My Request" experience by automating level 1 case approvals, streamlining case workflows.
    • Universal Request Access and Bulk Management (v5.0.0): Enables managing universal requests for Health and Safety cases with bulk case record management, improving operational efficiency.
    • Email and Portal Notifications (v5.0.0): Supports notifications across portal, agent workspaces, and email, ensuring timely updates for case stakeholders.
    • Worker Compensation Claims Case Type (v2.0.0): Adds a dedicated claims case type with detailed forms to capture employee claim details, closure information, actions, and document management.
    • Return to Work Case Type: Allows RTW coordinators to manage employee return-to-work cases effectively, organizing workplace reintegration after injury or illness.

    Improvements and Fixes

    • Migration to updated APP-CBS-BU infrastructure for better module structure and maintainability (v6.0.1).
    • Localization fixes ensuring portal notifications are correctly translated (v6.0.1).
    • Enhanced support for encoded queries and resolution of cross-scope privilege issues (v5.0.0).
    • Improved email templates and translations for Health and Safety communications (v5.0.0).
    • Resolved visibility issues related to case types on Now Mobile and case tab display under user profiles (v3.0.0 and v2.0.1).
    • Fixed case assignment and hint display issues to improve user experience (v2.0.1).

    What Customers Can Expect

    With these updates, ServiceNow customers benefit from enhanced case notification capabilities, streamlined case approval processes, and better case management tools including bulk operations and universal request handling. The application ensures clear communication through improved notifications and localized content, supports new case types like worker compensation claims, and provides a robust infrastructure for easier maintenance and scalability. These improvements collectively help safety teams respond faster and manage health and safety cases more effectively.

    Version history for the Health and Safety Case Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.2.0 - June 2026
    New: Added Portal (Employee Hub) notifications for Health and Safety, enabling case-related notifications to be delivered through the Employee Hub portal
    Version 6.1.0 - May 2026
    • New:
      • Automated L1 case approval agent
      • Configurations for enhanced "My Request" experience for Health and Safety
    Version 6.0.1 - March 2026
    • Changed: Migrated Case Management files to the updated APP-CBS-BU infrastructure, improving module structure and maintainability.
    • Fixed: Fixed issue with the case creation portal notification sent to the requestor not being translated, ensuring localized notifications are now correctly delivered.
    Version 5.0.0 - December 2025
    • New:
      • Enabled access and management of universal requests for Health and Safety cases.
      • Enhanced notification content for Health and Safety updates.
      • Enabled notifications in both the portal and agent workspaces.
      • Enabled email notifications for Health and Safety cases.
      • Added bulk management options for case records.
    • Fixed:
      • Improved support for encoded queries in Health and Safety Case Management.
      • Fixed cross-scope privilege issues in Health and Safety Case Management.
      • Fixed errors related to the Document tab queries in case records.
      • Updated email templates for Health and Safety communications.
      • Improved translations for Health and Safety email notifications.
    Version 4.0.0 - August 2025
    Changed: Minor ACL updates.
    Version 3.0.0 - May 2025
    Fixed: Issue where case types were visible on Now Mobile when not installed.
    Version 2.0.1 - February 2025
    • Fixed:
      • Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed
      • Issues with case assignment allowing any user
      • Issues with hints not appearing in some forms in certain scenarios
    Version 2.0.0 - November 2024
    • New:
      • Worker compensation claims case type added
      • Claims case form includes the following:
        • Employee claim details
        • Closure details
        • Actions
        • Documents list where documents from the Standards and Documents list can be added
    Version 1.0.0 - August 2024
    ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.