Data Privacy release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
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    Summary of Data Privacy release notes

    The Data Privacy application on the ServiceNow Store enables organizations to classify, anonymize, and protect sensitive data across production and sub-production environments. It supports compliance with global, regional, and industry data privacy regulations by providing tools for real-time detection, anonymization, and reporting of sensitive data.

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    Key Features

    • Real-time alerting and blocking: Analyze user inputs at the field level instantly to detect sensitive data, alert users, and optionally block saving of such information.
    • Attachment scanning and quarantine: Scan uploads for sensitive data and quarantine suspicious attachments, limiting access until reviewed by administrators.
    • Anonymization capabilities: Support anonymizing sensitive data in catalog variables and encrypted fields, with options for recurring jobs and conditional filtering to refine anonymization scope.
    • AI/ML-powered data patterns: Utilize intelligent anonymization for existing sensitive data and conversations, including Virtual Agent interactions.
    • Enhanced reporting and dashboards: Provide quantitative insights into anonymization and data protection activities to support compliance audits and regulatory requirements.
    • Error logging and job tracking: Monitor and troubleshoot anonymization jobs effectively.
    • Right to be forgotten support: Enables selection of user groups for data anonymization aligned with privacy rights.
    • Compatibility updates: Improvements to handling inherited child table fields and journal field visibility in Classic UI.

    Key Outcomes

    • Improved data privacy compliance through automated detection and anonymization of sensitive information.
    • Reduced risk of unauthorized sensitive data exposure by real-time blocking and attachment quarantine.
    • Streamlined privacy operations with detailed anonymization reports and error monitoring.
    • Support for complex data privacy use cases including right to be forgotten and encrypted data anonymization.
    • Enhanced user experience with real-time feedback on sensitive data entry and secure handling of sensitive attachments.

    Version history for the Data Privacy application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.1.4 - August 2026
    *RTA not supporting selection of child tables from different scopes other than the scope of the policy*All columns selected from parent automatically apply to children (Need to add support for handling inherited child table field separately)
    Version 8.1.1 - March 2026
    • Real-time alerting and blocking of sensitive data: Analyze user input in real time at the field level to identify sensitive data and alert users about potential sensitive data entry. You can also choose to block users from saving this information.
    • Data logs for real-time sensitive data: Leverage real-time alerting and blocking capabilities to obtain insights into where sensitive data is being entered into the instance and by which users during interactive sessions.
    • Real-time sensitive data-scanning for attachments: Scan attachments for sensitive data during user uploads into fields. If sensitive data is detected, the attachment is quarantined. This restricts the access and download of the file to the original document owner and authorized users until the admin reviews the files.
    • Anonymization support for catalog variables: Anonymize sensitive data in catalog items (including record producers) using anonymization jobs (in production and during cloning).
    • Condition-based data anonymization: Optional condition filter when running anonymization jobs to fine tune the scope of data to be anonymized
    • Enhanced anonymization reporting: Demonstrate defensible compliance to regulators, auditors and internal teams using the new anonymization dashboard to provide quantitative insights into anonymization and data protection operations.
    Version 7.0.1 - February 2026
    • Detect and mask sensitive data during agent and requester conversations using Data Privacy for Virtual Agent
    • AI/ML based data patterns for intelligent anonymization of sensitive data that is already on the platform
    • Recurring data anonymization jobs
    • Error logging to track and triage errors from anonymization jobs
    • Anonymization of encrypted fields
    Version 6.0.1 - February 2026
    View anonymized journal fields in Classic UI
    Version 7.0.0 - August 2025
    • Detect and mask sensitive data during agent and requester conversations using Data Privacy for Virtual Agent
    • AI/ML based data patterns for intelligent anonymization of sensitive data that is already on the platform
    • Recurring data anonymization jobs
    • Error logging to track and triage errors from anonymization jobs
    • Anonymization of encrypted fields
    Version 6.0.0 - February 2025
    View anonymized journal fields in Classic UI.
    Version 5.0.1 - August 2024
    Data Privacy for real time, support for journal fields.
    Version 3.0.1 - February 2024
    • Data pattern anonymization
    • Real time Anonymization APIs support
    Version 2.0.0 - November 2023
    New: Ability to pick groups for user data anonymization to support Right to be forgotten use case.
    Version 1.0.0 - February 2023
    Provides organizations the ability to classify and anonymize sensitive data in production and sub-production environments based on various global, regional, and industry data privacy regulations.