Agentic Contact Center for Insurance release notes

  • Release version: Store
  • Updated August 6, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Agentic Contact Center for Insurance application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.2 - August 2026
    Changed: Updated "ServiceNow Otto" branding for Agentic Contact Center for Insurance.
    Version 1.2.2 - July 2026
    Changed: Agentic Contact Center for Insurance has been modernized for ServiceNow's Now SDK (Fluent), updating how the app is packaged and built. Existing functionality is unchanged.
    Version 1.1.0 - June 2026
    The ServiceNow Agentic Contact Center for Insurance application provides an AI‑led experience for CSRs (Customer Services Representatives) that streamlines front‑office insurance operations and reduces the challenges CSRs face such as navigating multiple systems, improving overall efficiency.