CSM MCP Server release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® CSM MCP Server application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.4 - July 2026
    • Use the CSM MCP (Model Context Protocol) Server to expose Customer Service Management capabilities as standardized tools that AI systems can consume.
    • The MCP server contains no business logic or implementation. All underlying logic is delegated to existing ServiceNow APIs, script includes, flow actions, subflows, and Now Assist skills across apps.