CSM MCP Server release notes

  • Release version: Store
  • Updated August 6, 2026
  • 1 minute to read

    • Version history for the ServiceNow® CSM MCP Server application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.2.0 - August 2026
    New: Sentiment Analysis & Activity Response Generation: Two new GenAI skills for CSM MCP Server, with full enterprise security and intelligent plugin gating. Tools deploy only on instances where the com.sn.csm.gen.ai plugin is active—no setup errors, no unnecessary dependencies.
    Version 1.0.4 - July 2026
    • Use the CSM MCP (Model Context Protocol) Server to expose Customer Service Management capabilities as standardized tools that AI systems can consume.
    • The MCP server contains no business logic or implementation. All underlying logic is delegated to existing ServiceNow APIs, script includes, flow actions, subflows, and Now Assist skills across apps.