Healthcare Operations Core release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Healthcare Operations Core release notes

    The Healthcare Operations Core application on the ServiceNow Store provides foundational capabilities to help hospitals streamline and automate their operations. The release notes detail version updates from the initial launch in February 2025 through July 2026, highlighting enhancements in accessibility, security, role management, and integration with healthcare systems.

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    Key Features and Improvements

    • Accessibility Enhancements: Version 2.5.0 introduced platform-wide WCAG 2.2 AA accessibility checkers and automated testing, improving usability and compliance across Healthcare Operations Core and related Industry Vertical applications, including Operations Rounding.
    • Security Enhancements: Non-Glide access control lists (ACLs) were audited and hardened in version 2.5.0, enhancing security directives. Version 2.3.0 added granular read-only field protections on the ServiceNow AI Platform, supporting stricter control while maintaining backward compatibility.
    • Role and Access Management: Corrections in role inheritance refined boundaries between administrator and user roles, such as separating Care Team Work Management administrator roles from agent manager personas (v2.5.0). Additionally, users with the feature administrator role gained expanded task completion capabilities (v2.3.0), and the HCO core admin role was granted the viewchanger role (v1.2.0).
    • Integration and Usability: Version 2.1.0 streamlined the launch context for embedding the Care Team Portal into electronic medical record (EMR) systems and improved user role assignment processes.
    • UI and Client Script Updates: Minor UI actions, policies, and client scripts were refined to support new applications for Care Team Operations in Facilities and Environmental Services (v2.0.0).
    • Localization Fixes: Version 2.6.0 resolved language string issues and layout/truncation problems in German interfaces, enhancing international user experience.

    Practical Impact for ServiceNow Customers

    By adopting the latest Healthcare Operations Core versions, ServiceNow customers can expect improved accessibility compliance, stronger security controls for sensitive healthcare data, and refined role management that enforces proper administrative boundaries. Enhanced integration with EMR systems facilitates smoother workflow embedding, while UI and localization updates ensure a better user experience for diverse healthcare teams.

    These continuous improvements enable healthcare organizations to operate more securely and efficiently within the ServiceNow platform, supporting compliance, usability, and operational automation essential for modern healthcare environments.

    Version history for the Healthcare Operations Core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.6.0 - July 2026
    Fixed: Localization fix: corrected hardcoded strings for "Request help and report issues for your unit," "Create a request," and "Track requests," and resolved a layout/truncation issue on the "Create a request" button in German.
    Version 2.5.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA), security-directive access-control hardening, and a role-inheritance correction for Healthcare Operations Core.
      • Security and Compliance
        • WCAG 2.2 AA accessibility checkers: Added to Healthcare Operations Core to support automated accessibility validation.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Healthcare Operations Core.
        • Care Team Work Management role boundary correction: The Care Team Work Management administrator role no longer inherits the Care Team Agent Manager persona role, restoring the expected role-model boundary between granular admin and persona roles.
        • Operations Rounding accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Operations Rounding.
    Version 2.3.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 2.1.0 - December 2025
    • New:
      • Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems.
      • Assign roles and responsibilities more efficiently with an updated user configuration process.
    Version 2.0.0 - August 2025
    Changed: Minor improvements were made to UI Actions, UI Policies, and client scripts in support of the new Care Team Operations for Facilities and Care Team Operations for Environmental Services applications.
    Version 1.2.0 - May 2025
    Changed: The HCO core admin role has been granted the view_changer role.
    Version 1.0.0 - February 2025
    The ServiceNow Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations.