Commercial Lines Servicing release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
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    Summary of Commercial Lines Servicing release notes

    The Commercial Lines Servicing application on the ServiceNow Store receives regular updates to enhance functionality, improve user experience, and ensure compatibility with the ServiceNow platform. These release notes detail version changes from the initial release through August 2026, highlighting key new features, fixes, and configuration improvements relevant to ServiceNow customers managing commercial insurance servicing processes.

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    Key Features and Updates

    • Platform and Component Enhancements: Version 2.8.1 (August 2026) updated internal components to align with ongoing ServiceNow platform improvements, ensuring continued compatibility and performance.
    • Data Indexing and Migration: Version 2.7.0 introduced child tables for indexing Financial Case sources, improving data retrieval efficiency. Version 2.2.0 migrated service category data from legacy FSO tables to the standardized CSM service category and relationship tables, streamlining data management.
    • Case Management Improvements: Version 2.6.0 replaced custom case type logic with the native Customer Service Management (CSM) Case Type Selector, supporting both agent and user criteria. This change reduces maintenance overhead and standardizes case handling across users.
    • Security and Access Control: Version 2.2.1 added ACL bypass via UX Screen Condition for refined access control. Version 2.1.0 addressed a security issue in the portal page and upgraded core dependencies.
    • User Experience and Localization: Several releases, including 2.5.0 and 2.3.1, enhanced read-only field options and expanded translations to support localization. Version 1.4.0 added UX page properties for Agent Assist on Voltron record pages.
    • Document and Process Configuration: Version 1.1.0 introduced document signing configurations and refined UI labels and reject reasons to better reflect process stages.
    • Service Definitions and Playbooks: Early versions introduced new service definitions for business owner change requests, along with configurable workspace landing pages and playbooks to support processors.

    Practical Implications for ServiceNow Customers

    • Customers benefit from improved data management and case handling through native platform features, reducing custom maintenance efforts.
    • Enhanced security measures and access controls ensure safer handling of sensitive commercial insurance servicing data.
    • Localization and UI improvements enable broader user adoption across regions and more intuitive workflows.
    • Ongoing platform compatibility updates ensure the application remains stable and integrates well with the latest ServiceNow releases.
    • Document signing and refined process configurations streamline transaction handling and customer interactions.

    Reviewing the version history enables customers to plan upgrades, understand new capabilities, and leverage ServiceNow’s evolving framework for commercial lines servicing efficiently.

    Version history for the Commercial Lines Servicing application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.8.1 - August 2026
    Changed: Updated internal application components to support ongoing platform enhancements
    Version 2.7.0 - June 2026
    New: Added child tables for indexing for Financial Case indexed source
    Version 2.6.0 - April 2026
    Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy components to reduce maintenance overhead and standardize case type handling across all user types.
    Version 2.5.0 - March 2026
    Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
    Version 2.3.1 - August 2025
    Changed: Included additional translations to support localization for Q4.
    Version 2.2.1 - November 2024
    Changed: ACL bypass via UX Screen Condition.
    Version 2.2.0 - May 2024
    • New: Migrated data from FSO service category (sn_bom_service_definition_category) table to CSM service category(sn_csm_case_types_service_category) and relationship tables
    • Changed: Modified configuration for localization support
    • Removed: Deprecated sn_bom_policy_b2b.requestor role and related UI actions
    Version 2.1.0 - February 2024
    • Fixed: Fixed security issue in portal page
    • Changed:
      • Upgraded snc-app-parent version to 5.1.0.16
      • Modified configuration for localization support
    Version 1.5.3 - December 2023 (Vancouver)
    Fixed: Update Commercial policy coverage info service portal widget to private.
    Version 1.4.4 - December 2023 (Utah)
    Fixed: Update Commercial policy coverage info service portal widget to private.
    Version 1.2.3 - December 2023 (Tokyo)
    Fixed: Update Commercial policy coverage info service portal widget to private.
    Version 1.4.1 - November 2023
    Changed: Moved product model demo data from the 'sn_bom_b2b_ins_policy_model' table to 'sn_ent_b2b_ins_policy_model' table.
    Version 1.4.0 - May 2023
    New:
    • Added UX page properties for the Agent Assist on Voltron record page.
    • Added localization changes.
    Version 1.3.0 - February 2023
    • Changed:
      • Updated contributor roles
      • Updated UI actions for case
    Version 1.2.0 - November 2022
    Fixed: Fixed dark theme issues
    Version 1.1.0 - August 2022
    • New: Added configuration for document signing
    • Changed:
      • Updated reject reason values to be shown based on stages
      • Updated labels of service name and policy number
      • Renamed label from Net premium field to Balance due
      • Renamed label from Decline button to Cancel request
    • Removed: Removed customer 360 page and moved to FSO Core
    Version 1.0.3 - March 2022
    • New:
      • New service definition on Business Owners Service Case for Change coverage request
      • New playbooks for service definition
      • New configurable workspace landing page for Commercial Lines Processor