Critical Event Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Critical Event Management release notes

    ServiceNow Critical Event Management (CEM) is integrated within the Health and Safety Workspace to help organizations capture, triage, and manage emergencies impacting employee well-being. It enables effective communication during critical events, allowing employees to report emergencies quickly via Employee Center and Now Mobile, while providing responders with tools to manage incidents efficiently, including conducting roll calls at muster points.

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    Key Features

    • Integration with Health and Safety Workspace for unified emergency management.
    • Employee reporting tools through Employee Center and Now Mobile for intuitive and rapid emergency submissions.
    • Rich self-service capabilities to improve workplace safety awareness and response readiness.
    • Digital tools for on-ground responders to manage incidents and ensure employee accountability during emergencies.
    • Continuous improvements and fixes enhancing accessibility, performance, and localization across versions.

    Recent Updates and Fixes

    • Localization fixes for non-English displays in dashboards and popups.
    • Resolution of UI issues such as missing dialog titles, duplicate properties, and loading problems.
    • Accessibility enhancements for search popups, Notification Center, and widget UI adjustments.
    • Bug fixes related to impacted people management, record numbering, and playbook functionality.
    • Introduction of a system property to disable the CEM playbook for configuration flexibility.

    Practical Benefits for ServiceNow Customers

    By leveraging the Critical Event Management application, ServiceNow customers can expect to improve their workplace emergency response capabilities significantly. The application ensures timely communication, accurate tracking of impacted employees, and streamlined responder workflows, all integrated into a familiar ServiceNow environment. Regular updates address performance and usability issues, enhancing reliability and accessibility for diverse user groups.

    Version history for the Critical Event Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.2.5 - July 2026
    • Fixed:
      • Hardcoded strings in the Critical Event Management dashboard within the Health and Safety Workspace were not displaying correctly in non-English locales.
      • A "Do not show again" checkbox was missing from the "Need Help" popup.
      • A duplicate Properties option appeared in the application properties configuration.
      • The Total Impacted list and loading bar intermittently became stuck.
      • Child critical events could be added to closed Critical Event Management records.
    Version 1.2.3 - June 2026
    • Fixed:
      • Fixed an issue where the Health and Safety workspace failed to load impacted people when adding new impacted people to a critical event
      • Fixed non-standard search popups in forms that had accessibility issues
      • Fixed missing dialog titles for the Manage Recipients and New Communications popup dialogs
      • Improved accessibility for the Notification Center component
      • Fixed an issue where the critical event record number was being skipped due to duplicate form controllers on the Critical Event record
    Version 1.2.0 - December 2025
    • Fixed:
      • Issues with loading impacted people
      • Issue with read only fields
    Version 1.1.0 - October 2025
    • New: System property to disable the CEM playbook.
    • Fixed: Various performance improvements.
    Version 1.0.3 - August 2025
    Fixed: ACL mismatch between application and documentation
    Version 1.0.1 - May 2025
    • Fixed:
      • CEM Knowledge base update related to Workflow migration to Zurich
      • Two playbook steps refactored to correct minor issue
      • Accessibility issue fixed related to single score widget
      • UI adjustment for dark theme
    Version 1.0.0 - November 2024
    • ServiceNow Critical Event Management will be integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
    • Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service capabilities designed to enhance workplace safety and provide peace of mind.
    • On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees impacted by an emergency.