Care Team Portal release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Care Team Portal Release Notes

    The Care Team Portal is a responsive platform designed to help hospital care teams report and track issues related to support services departments. It can be used as a standalone portal or embedded within Electronic Medical Record (EMR) systems. The portal is continuously updated to enhance usability, accessibility, security, and integration capabilities.

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    Key Features and Updates

    • Accessibility and Compliance Improvements (Version 2.3.0, June 2026): The portal now meets WCAG 2.2 AA standards, supports 400% zoom and reflow, and has enhanced automated accessibility testing across all Industry Verticals applications. This ensures better usability for all users, including those with disabilities.
    • Security Enhancements (Version 2.3.0): Strengthened security with access control hardening, particularly addressing non-Glide access control lists (ACLs).
    • Integration Enhancements (Version 2.1.0, December 2025): Streamlined embedding into Epic’s Hyperspace EMR system with improved launch context token handling across multiple launches within a session. The FHIR endpoint retrieval is now dynamic, simplifying single sign-on (SSO) configuration. Additionally, support for sncexternal users was added to facilitate access for Healthcare IT in Community Connect scenarios.
    • New Operational Support (Version 2.0.0, August 2025): Added support for Care Team Operations tailored to Facilities and Environmental Services, expanding the portal’s applicability within hospital operations.
    • Service Catalog Improvements (Version 1.2.0, May 2025): Record producers were reorganized into their respective service catalogs aligned with scoped applications to improve catalog management.
    • Bug Fixes and Maintenance: Various fixes addressed menu visibility and layout issues, catalog and category access problems, header/footer cleanup, and resolution acceptance errors to improve overall portal stability and user experience.
    • Internal Platform Updates (Version 2.4.0, July 2026): Focused on platform improvements and maintenance without new customer-facing features, ensuring ongoing reliability and performance.

    Practical Benefits for ServiceNow Customers

    • Enhanced accessibility compliance ensures inclusivity for diverse user needs within care teams.
    • Improved security and access control protect sensitive healthcare data and system integrity.
    • Better integration with EMR systems like Epic facilitates seamless workflows for healthcare providers.
    • Expanded operational support enables broader use across hospital service departments.
    • Regular bug fixes and platform updates maintain a stable and efficient portal experience.

    Version history for the Care Team Portal application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.4.0 - July 2026
    This release includes internal platform improvements and maintenance updates. No new customer-facing features in this version.
    Version 2.3.0 - June 2026
    • This release delivers a menu visibility and layout fix, platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), and security-directive access-control hardening for the Care Team Portal.
      • Fixed: Menu visibility and layout: Resolved menu visibility and layout issues on the Care Team Portal.
      • Security and Compliance
        • Care Team Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the Care Team Portal.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Portal pages and widgets.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across the Care Team Portal.
    Version 2.2.0 - March 2026
    • Fixed:
      • Catalog Access Fix: Fixed catalog and category access for care team members when the glide.sc.use_user_criteriaproperty is disabled.
      • Portal Header/Footer Cleanup: Removed admin-dependent code from care team portal header/footer records that referenced an unowned performance widget.
      • Case Resolution Acceptance Error: Fixed an issue where case resolution acceptance on the Care Team Portal was throwing an 'AisDisableSearchSignalEvent' error.
    Version 2.1.0 - December 2025
    • Fixed:
      • The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration.
        • The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, tokens were only captured during the first launch of a given session.
      • The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script.
      • Care Team Portal now supports access for snc_external users.
        • snc_external users will only have access to Care Team Ops for Healthcare IT to be support the Community Connect use case.
    Version 2.0.0 - August 2025
    • New:
      • Added Care Team Portal support for:
        • Care Team Operations for Facilities
        • Care Team Operations for Environmental Services
    Version 1.2.0 - May 2025
    • Changed:
      • Service Catalog Enhancements
        • Record producers were moved into their respective service catalogs specific to their scoped apps.
    Version 1.0.1 - February 2025
    The Care Team Portal provides a responsive portal experience that can be used by care teams in the hospitals to report and track issues for support services departments. This experience can be used on a standalone portal or embedded in EMR systems.