EMR Help release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of EMR Help release notes

    The EMR Help application on the ServiceNow Store receives regular updates to enhance accessibility, security, role management, and encryption capabilities. These updates ensure compliance with accessibility standards, strengthen data protection, and improve role-based permissions to align with subscription entitlements.

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    Key Features

    • Accessibility Enhancements: Version 5.5.0 introduces platform-wide WCAG 2.2 AA compliance, including 400% zoom and reflow support for EMR Help forms, lists, and request flows, as well as automated accessibility checkers applied across all Industry Verticals applications and the EMR Portal.
    • Security and Access Control: Hardening of non-Glide access controls and correction of permission gaps to align with subscription entitlements, improving security posture and entitlement tracking.
    • Role Refinement: Introduction of a dedicated EMR Help Fulfiller role with inherited Viewer permissions to enable precise entitlement tracking. The Requester role has been refined to remove broader permissions, ensuring it is scoped strictly to its intended capabilities.
    • Encryption Enhancements: Since version 3.0.0, EMR Help supports Column Level Encryption Enterprise via a new out-of-the-box encryption module that protects PHI data by encrypting key fields. Existing customers can continue with their current encryption or adopt the new module.
    • Read-Only Field Protections: Version 5.3.0 introduces granular control options for read-only fields on the ServiceNow AI Platform, enhancing security while maintaining flexibility for client scripts.
    • Subscription Alignment: Ongoing true-ups ensure EMR Help remains compatible with major ServiceNow platform releases, including Vancouver, Washington DC, Xanadu, Zurich, and Australia releases.

    Key Outcomes

    • Improved accessibility compliance supports users requiring assistive technologies and better UI scalability.
    • Enhanced security hardening and role-based access controls reduce risks related to unauthorized data access and entitlement misalignment.
    • Better encryption for sensitive PHI data aligns with compliance and regulatory requirements, safeguarding patient information.
    • Role adjustments facilitate clearer permission management, enabling administrators to better control who can fulfill and request EMR Help services.
    • Backward-compatible updates ensure smooth transitions when adopting new platform capabilities without disrupting existing customizations.

    Version history for the EMR Help application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.5.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role changes for EMR Help — including a new EMR Help Fulfiller role and a refined Requester role for tighter entitlement tracking.
    • Security and Compliance
      • EMR Help accessibility checkers: Added WCAG 2.2 AA accessibility checkers to EMR Help to support automated accessibility validation.
      • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
      • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across EMR Help forms, lists, and request flows.
      • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across EMR Help.
      • Subscription alignment — access control gap fixes: Fixed access control gaps in EMR Help to align permissions with subscription entitlement boundaries.
      • New EMR Help Fulfiller role: Introduced a dedicated Fulfiller role (inheriting Viewer permissions) so administrators can accurately track EMR Help fulfiller entitlements in subscription management.
      • EMR Help Requester role refinement: The EMR Help Requester role no longer inherits Service Organization Contributor or Customer Service Consumer Contributor permissions, keeping the Requester role scoped to its intended permission set.
      • EMR Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the EMR Portal.
    Version 5.3.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 5.1.0 - December 2025
    Fixed: Minor correction to the login page.
    Version 5.0.0 - August 2025
    Changed: True-up to Zurich release.
    Version 4.0.0 - August 2024
    New: Added minor improvements to true up to the Xanadu release.
    Version 3.0.0 - May 2024
    • Changed:
      • EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing encryption or leverage the new encryption module. The new encryption module is named sn_ind_rmt_help.emr_data and works on the same OOTB columns as encryption contexts used to for EMR Help.
      • PHI data protection has been enhanced to only clear the following question answer table fields:
        • EMR Session Information
        • Protected Health Information
    Version 2.0.0 - February 2024
    New: Added minor enhancements to true up to the Washington DC release.
    Version 1.4.0 - August 2023
    New: Add minor changes to true up to the Vancouver release.
    Version 1.3.0 - May 2023
    Minor fixes.
    Version 1.2.0 - February 2023
    Fixed: Role modifications for updated PII data security
    Version 1.1.3 - March 202
    • Fixed:
      • Formatting issues when spaces were included in a comment within an API response
      • Performance issue
    Version 1.1.1 - June 2021
    Fixed: The sn_ind_rmt_help.requester role no longer contains the sn_incident_read and sn_incident_write roles