Recommended Actions - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Recommended Actions - Advanced release notes

    The Recommended Actions - Advanced application on the ServiceNow Store enables users to generate recommendations using AI/ML models developed with ServiceNow Predictive Intelligence. This application evolves through regular updates to improve performance, accessibility, integration, and functionality aligned with enterprise needs.

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    Key Features

    • Java 21 Compile Upgrade (v14.0.0): Ensures platform compatibility and improved performance by upgrading the application to compile with Java 21.
    • Role Inheritance & ACL Alignment: Review and alignment of role inheritance and access control lists in the base system to support subscription-based access control.
    • Accessibility Enhancements: Core UI and seismic components now comply with WCAG 2.2 AA standards, including support for 400% zoom and reflow, improving usability for all users.
    • Agentic Workflow Support: Dynamic search terms can be passed as guidance input to enable agentic workflow execution within Recommended Actions.
    • AI Search Improvements: Display of total search results in the AI search tab when Hybrid Search is enabled, enhancing search transparency.
    • Task Intelligence (TI) & Machine Learning (ML) Integration: Enhanced error logging for TI/ML integration, added support for logging in the task intelligence resource generator, and configurable timeout thresholds for ML prediction API calls.
    • Resource Generators Updates: Introduction and improvements to multiple resource generator types, including Task Intelligence Classification and TIAC Similarity, with support for handling active/staging solutions and top N results for classification rules.

    Key Outcomes

    • Improved application stability and performance through updated Java compilation and error handling enhancements.
    • Enhanced security and compliance via refined role and ACL configurations aligned with subscription models.
    • Greater accessibility compliance ensures the application is usable for a wider range of users, supporting enterprise accessibility policies.
    • More effective and transparent AI-driven recommendations powered by enriched search capabilities and dynamic workflow inputs.
    • Better integration and monitoring of Task Intelligence models, enabling more reliable prediction and classification results.

    Version history for the Recommended Actions - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.0 - June 2026
    • New:
      • Java 21 compile upgrade – The Recommended Actions application has been upgraded to compile with Java 21, ensuring platform compatibility and performance improvements.
      • Role inheritance & ACL review in the base system – Role inheritance and ACL configurations in the base system have been reviewed and aligned for subscription-based access control.
      • Accessibility (A11y) improvements – Core UI and seismic components now meet WCAG 2.2 AA standards, including 400% zoom and reflow support for improved accessibility compliance.
      • Agentic Workflow Enhancement – Dynamic search terms can now be passed as Guidance input to support agentic workflow execution in Recommended Actions.
    Version 13.0.1 - March 2026
    • New: The total number of search results is displayed in the AI search tab of the Recommended Actions Contextual side panel when Hybrid Search is enabled.
    • Fixed: Minor fixes for this release.
    Version 12.0.1 - December 2025
    Fixed: Minor fixes for this release.
    Version 11.0.2 - September 2025
    • Fixed:
      • The field recommendations now display correctly upon page refresh.
      • The search results now update correctly when you select a source or facet filters on the Search page.
      • The default timeout for similarity resource generator has been increased.
    Version 11.0.1 - August 2025
    • Improved the TI/ML error logs to identify issues in the RA x TI/ML integration.
    • Minor bug fixes for this release.
    Version 10.0.2 - May 2025
    New: Added more support for logging in task intelligence resource generator type.
    Version 9.0.1 - February 2025

    Added threshold on timeout of ML prediction API calls when called from recommended actions framework via system property.

    Version 8.0.2 - November 2024
    • Added TI Similarity with Trend resource generator type
    • Update RA resource generator for TI similarity to handle different input/output tables
    Version 7.0.2 - August 2024
    • New Resource Generator Type for TIAC Similarity.
    • Authoring changes for configuring Resource Generator.
    • Implementation to show active/staging solutions for Similarity/Classification.
    Version 6.0.0 - February 2024
    Changes to Task Intelligence Classification (TIC) Resource Generator to support Top N Results for classification rules.
    Version 5.0.0 - November 2023
    Uptake schema change to support simplified TI admin console flow. Allows Monitor Only configuration for each output field of Task intelligence models.
    Version 4.0.0 - August 2023
    • Changes to Task Intelligence Classification (TIC) Resource Generator to track prediction results.
    • Changes to handle background monitoring modes for the TIC models.
    • Fixes for Similarity-based resource generator.
    Version 3.0.0 - May 2023
    • Added support for the new resource generator of type Task Intelligence Classification.
    • Fixes.
    Version 2.0.0 - November 2022
    Fixes
    Version 1.0.0 - August 2022
    Recommended Actions - Advanced enables users to create recommendations based on Artificial Intelligence/Machine Learning models that were created using ServiceNow Predictive Intelligence.