Workplace Concierge release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Workplace Concierge Release Notes

    Workplace Concierge is a ServiceNow application designed to optimize employee on-site presence and collaboration through real-time insights, workspace reservations, and personalized suggestions. It integrates with the NowMobile experience to enhance workplace planning and presence management.

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    Key Features and Updates

    • Presence Management: Employees can set and manage their in-office days and presence information, including privacy controls and personalized dashboards highlighting schedules, collaborators, and collaboration opportunities.
    • Workspace Reservation: Employees can reserve workspaces or desks via the mobile Workplace experience, with smart suggestions and map-based views through the Workplace Location Directory.
    • AI Integration: Introduction of new API endpoints to support artificial intelligence platforms enhances the application's capabilities.
    • User Experience Enhancements: Improvements include honoring the first day of the week setting when creating routines, better display of collaborator information, and relocation of in-office plan options for easier access in mobile views.
    • Localization and Translation Support: Enhanced translation support and timezone fixes ensure a consistent experience across languages and regions.
    • Performance and Security: Continuous performance improvements when loading workplace tabs in NowMobile, along with multiple security fixes across versions to safeguard data and functionality.

    Practical Benefits for ServiceNow Customers

    • Enables employees to coordinate their on-site presence effectively, improving team collaboration and learning opportunities.
    • Streamlines workspace booking with personalized recommendations and mobile access, increasing workplace utilization efficiency.
    • Supports flexible work routines with accurate presence tracking and exception handling, reducing scheduling conflicts.
    • Ensures data privacy and security with options for private presence information and regular security updates.
    • Facilitates integration with AI platforms to future-proof workplace management capabilities.

    Version Maintenance and Compatibility

    Regular version updates address bugs, improve translation, and align version numbering for consistency. Customers should consult the ServiceNow Store listing for system requirements and compatibility details to ensure optimal deployment.

    Version history for the Workplace Concierge application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.6 - June 2026
    Fixed: Workplace profiles were created while loading the presence-page, instead of when the employee saves the presence information
    Version 1.7.1 - May 2026
    New: The introduction of new API end points to support artificial intelligence platforms
    Version 1.6.11 - April 2026
    Increasing version number to align with the releases.
    Version 1.6.7 - March 2026
    • Changed: The first day of the week property is honored when setting routines.
    • Fixed:
      • The title, rather than the name, was displayed in the "Sit near" field on the Workplace Preferences page.
      • In some cases, reservations were not displayed in the agenda view.
      • An error was displayed related to Moment Timezone for several languages on the search and workplace pages.
    Version 1.6.0 - December 2025
    • Changed:
      • The option to change my in-office plan got moved below the calendar in the mobile Workplace-experience
      • Editing a reservation in the Workplace mobile experience now also display smart suggestions
    • Fixed:
      • No error message was displayed when there was no reservable module made available for the mobile Workplace-experience
      • Corrected the value from "workplace_experience" to "workplace experience" in the reservable module definition when Workplace Concierge is installed
      • Performance enhancements when loading the Workplace-tab in NowMobile
      • Security fixes
    Version 1.5.4 - September 2025
    Fixed: The presence status was not displayed on the workplace page in certain timezones.
    Version 1.5.1 - August 2025
    New: Employees can set their in-office days in the In-office preferences in the new Workplace experience on NowMobile.
    Version 1.4.2 - May 2025
    • New: Employees can reserve a workspace (desk) using the new mobile Workplace experience. They can reserve workspaces using personalized suggestions, view planned workspace reservations, or view the space on the map using the Workplace Location Directory experience on the employees' mobile.
    • Fixed: An incorrect entry was added to the system logs when an employee created a reservation without a workplace profile.
    Version 1.3.1 - February 2025
    Fixed: Improved support for translations.
    Version 1.3.0 - November 2024
    • Fixed:
      • Creating a reservation for a specific date displayed the reservation over two days.
      • When visiting another location, the employee was notified incorrectly about reserving a space on their remote day.
      • The collaborator percentage was not updated when any collaborators change their routine.
      • An incorrect insight was displayed on the dashboard when the employee set an exception to visit another location and created a reservation for that day.
      • In some cases, the current date on the dashboard was incorrectly displayed.
      • Security fixes
    Version 1.2.0 - August 2024
    • Fixed:
      • An error was displayed in the presence dashboard for recurring reservations. This has been fixed.
      • Remote exceptions were not cancelled when changing the routine. This has been fixed.
      • Security fixes
    Version 1.1.3 - May 2024
    • New:
      • Employees can make their workplace presence information private
      • New presence dashboard with personalized information that highlights schedules and collaborators and makes exceptions on the spot
      • Show personalized insights on collaboration opportunities on the presence dashboard
    • Changed: Use suggestions to add collaborators
    Version 1.0.2 - February 2024

    ServiceNow Workplace Concierge provides employees with real-time insights to optimize their on-site presence in the workplace with their co-workers to improve team collaboration and learning.