Customer Contracts and Entitlements release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
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    Summary of Customer Contracts and Entitlements release notes

    The Customer Contracts and Entitlements application in ServiceNow provides a robust data model to manage contracts, contract lines, and entitlements effectively. It supports importing contracts from external systems via dedicated APIs, enabling seamless integration into your ServiceNow environment.

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    Key Features

    • Contract Line Management: Hierarchical display of contract lines enhances user experience when managing contracts and performing actions.
    • Ramp Deal Support: View detailed ramp information for quantity or price ramp deals directly from contract lines, including price adjustments and consolidation history.
    • Advanced Lifecycle Management: Data model improvements facilitate sophisticated lifecycle change workflows.
    • Renewal Pricing: New fields to capture renewal pricing details help maintain accurate contract renewal information.
    • Subscription and Location Details: Contract lines and entitlements now include subscription pricing and location information, improving visibility and management.
    • Security Enhancements: Granular administrative roles provide better control and security over customer contracts.
    • API Enhancements: Support for creating parent-child relationships in service contract lines, with corresponding API updates for integration.

    Key Outcomes

    • Prevention of duplicate contract line items during order revisions ensures accuracy and consistency in contract records and entitlements.
    • Improved user experience with hierarchical contract line views and workspace enhancements in Customer Service Management.
    • Enhanced traceability and calculation of delta amounts during contract line upsells and downsells provide better financial insights.
    • Ongoing minor defect fixes and ACL improvements strengthen application reliability and security.

    Practical Implications for ServiceNow Customers

    By leveraging these updates, customers can expect more accurate contract management, improved visibility into contract details, better integration capabilities, and stronger security controls. The application supports complex pricing models and change management workflows, aiding in efficient contract lifecycle management and entitlement tracking.

    Version history for the Customer Contracts and Entitlements application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.3.3 - August 2026
    Fixed: Duplicate contract lines are not created after an order revision. The system now prevents duplicate contract line items when a revised order line item is approved, ensuring accurate contract records and entitlements. Null checks have been added and unit test failures have been resolved.
    Version 14.3.0 - June 2026
    ACL related fixes
    Version 14.2.0 - May 2026
    Minor Defect Fixes
    Version 14.1.0 - April 2026
    Change: Hierarchical display for Customer Contract Lines for better experience while using the contracts and initiating different actions.
    Version 14.0.0 - March 2026
    • New:
      • View ramp details for contract lines that are a part of a quantity or price ramp deal.
      • View the contributing contract lines to derived price products in contract line price adjustments.
      • View consolidation history on contract lines and contracts.
    Version 13.1.0 - February 2026
    New: Defect fixes to read only fields in tables.
    Version 13.0.0 - December 2025 (Yokohama, Zurich)
    • New:
      • Enhancements for enabling calculation of delta amount on quote and line traceability, during contract line upsells and downsells.
      • Capture contract lines for deals with price and quantity ramps and view ramp details from contract lines.
      • Introduced granular admin roles on customer contracts for enhanced security.
    Version 11.0.0 - August 2025 (Yokohama, Zurich)
    New: Data model improvements to support advanced lifecycle change management workflows.
    Version 10.0.0 - August 2025 (Xanadu)
    New: Data model improvements to support advanced lifecycle change management workflows.
    Version 9.0.0 - May 2025 (Yokohama)
    New: Added new fields to capture renewal pricing information.
    Version 8.0.0 - May 2025 (Xanadu, Washington DC)
    New: Added new fields to capture renewal pricing information.
    Version 7.0.0 - February 2025
    • New:
      • Added subscription pricing and location information on contract lines and entitlements
      • Added a new workspace view for service contracts and entitlements in Customer Service Management workspace
    Version 4.0.0 - November 2024
    New: Minor updates including support for product specification on contract lines.
    Version 3.0.0 - August 2024
    New: Includes minor updates to support covered products related workflows.
    Version 2.0.2 - May 2024
    • New:
      • Ability to create parent-child relationship in service contract lines
      • Corresponding updates to APIs
    Version 1.0.1 - February 2024

    Customer Contracts and Entitlements application provides data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.