Legal Digital Forensics release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Legal Digital Forensics release notes

    The Legal Digital Forensics application on the ServiceNow Store provides tools and enhancements to support legal digital forensics processes within organizations. This release history details continuous improvements, security updates, and feature enhancements designed to optimize digital forensics request handling, approval workflows, and integration with legal matters.

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    Key Features and Enhancements

    • Security Enhancements: Multiple versions, including 3.9.0, 3.11.0, 3.12.1, and 3.12.4, introduce important security fixes to safeguard digital forensics data and processes.
    • Improved User Interface: Version 3.10.1 enhanced the Legal Digital Forensics icon for better space utilization and renamed the "Create new" button to "Create new action" for clarity in the intake form.
    • Approval Workflow Enhancements: Version 3.2.1 added task configurations leveraging the new Approval Hub in the Employee Center to streamline approvals related to custodial and non-custodial data.
    • Request Intake Improvements: Version 2.7.3 introduced a list of existing legal matters on the Digital Forensics Request intake form, with label changes to better associate requests with legal matters.
    • Notification and Usability Updates: Version 2.6.3 added email notifications for various request actions and improved the data source details display.
    • Bulk Upload and Data Handling Fixes: Version 3.4.2 addressed issues with bulk uploading custodians, improving data management efficiency.
    • Root Cause Analysis (RCA) Fixes: Multiple versions fixed RCA issues related to ethics, allegations, and data handling within digital forensics requests.
    • Employee Center Integration: Since version 2.5.2, users can request legal services related to digital forensics directly from the Employee Center portal.
    • Process Streamlining: Version 2.4.2 introduced predefined digital forensic task templates to reduce spreadsheet tracking and simplify marking enterprise systems as forensic search sources.

    Key Outcomes for ServiceNow Customers

    • Enhanced security and compliance for handling sensitive digital forensics data.
    • Improved user experience with clearer forms, better navigation, and streamlined workflows.
    • Greater integration of legal digital forensics requests with existing legal matters, enabling better traceability and management.
    • Automated approval processes and notifications reduce manual effort and improve responsiveness.
    • Fixes and updates ensure accurate data handling, preventing errors such as incorrect cancellation of approvals or display issues in the Legal Counsel Center.
    • Ongoing enhancements support efficient forensic investigations and legal service requests, improving overall operational efficiency.

    Version history for the Legal Digital Forensics on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.12.4 - July 2026
    Security issues
    Version 3.12.1 - June 2026
    Changed: Security enhancements.
    Version 3.11.0 - December 2025
    Changed: Security enhancements.
    Version 3.10.1 - May 2025
    • Changed:
      • Improved Legal Digital Forensics icon for improved space utilization in the intake form.
      • The "Create new" button has been changed to "Create new action"
    • Fixed: The approvers are not displayed in Approvers tab when the Digital Forensics request is assigned. This has been fixed.
    Version 3.9.0 - February 2025
    Fixed: Security issues.
    Version 3.7.0 - November 2024
    Fixed: In the Legal Counsel Center, for a Digital Forensics related request, the Remove button incorrectly appeared twice under the Legal Matters related list. This is now fixed.
    Version 3.6.2 - August 2024
    • Fixed:
      • Security fixes
      • Fixed RCA issues observed in Legal Counsel Center, that now allows fulfiller to add information for Associated Allegations, Non Custodial Data and Data Source Details on digital forensic request.
    Version 3.5.4 - May 2024
    • Fixed:
      • Requesters of the Digital Forensics request were displayed approval records belonging to other reqeuests.
      • When cancelling a Digital Forensics related request, the application cancels any open approval requests as well. However, approval requests belonging to other requests were also incorrectly cancelled. This is now fixed.
      • Security fixes.
    Version 3.5.0 - November 2023
    Fixed: The root cause analysis issues for ethics and Digital Forensics while creating an allegation and saving the involved party, saving the custodian, or the search source.
    Version 3.4.2 - August 2023
    Fixed: Couple of issues on bulk upload of custodians.
    Version 3.3.1 - February 2023
    • Changed: Added Legal Practice Apps core dependency.
    • Fixed: Fixed an issue of not displaying a pop-up message in the platform while closing the matter but a prompt is displayed while closing the matter from workspace in DFT.
    Version 3.2.1 - November 2022
    New: Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for custodial and non-custodial data associated with legal digital forensics requests.
    Version 3.1.0 - August 2022
    Fixed: Performance improvements with minor fixes.
    Version 2.7.3 - May 2022
    • New: New list "Existing matter" added to the Digital Forensics Request intake form that lists existing legal matters with which the digital forensics request can be associated.
    • Changed:
      • Digital Forensics Request intake form label changes:
        • "Matter" renamed to "Add this request to" and options changed from "New" to "New matter" and "Existing" to "Existing matter"
        • "New matter" field renamed to "Name of new matter"
    Version 2.6.3 - December 2021
    • New:
      • Added new email notifications for various Digital Forensics requests actions
      • Added the Short description column in the Details tab list of Data source.
    • Removed: New and Edit buttons have been removed from the Approvers list in a Digital Forensics matter.
    • Fixed: Fixed the error message that showed up when the legal fulfiller tried to open a DFT matter.
    Version 2.5.3 - October 2021
    Fixes.
    Version 2.5.2 - September 2021
    New: Request legal services related to digital forensics from Employee Center portal.
    Version 2.4.2 - June 2021
    • New:
      • Reduce spreadsheet tracking for eDiscovery related requests with predefined digital forensic tasks templates
      • Streamline process for tracking additional queries against custodians​
      • Simplify process to mark enterprise systems as forensics search sources​