Financial Services Operations Integration with Visa release notes

  • Release version: Store
  • Updated July 9, 2026
  • 3 minutes to read
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    Summary of Financial Services Operations Integration with Visa release notes

    The Financial Services Operations Integration with Visa application on the ServiceNow Store enables financial institutions to connect with Visa Resolve Online (VROL), Visa’s end-to-end dispute management platform. This integration supports managing various dispute lifecycle events such as transaction searches, dispute case creation, questionnaire submissions, and fraud reporting through Visa Spoke Actions. It provides a flexible framework and adapter layer to plug into dispute workflows, allowing customization to meet specific business needs.

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    Key Features

    • Integration with Visa VROL APIs for comprehensive dispute management within ServiceNow.
    • Pre-built subflows and UI actions for key dispute processes including transaction inquiry, dispute creation, and questionnaire submission.
    • Support for Visa revisions and updates to maintain compatibility and improve accuracy in dispute processing.
    • Localization enhancements to support multiple regions effectively.
    • Configurable properties and spoke selectors to enable flexible automation and integration.
    • Updates to tokenization handling and document ID storage across dispute-related subflows to enhance data security and integrity.
    • Removal of obsolete actions and business rules to streamline workflows and reduce complexity.

    Key Outcomes

    • Improved accuracy and compatibility with Visa’s evolving dispute management processes through regular updates aligned with Visa revisions.
    • Enhanced user experience by clarifying dispute initiation options and refining dispute workflows.
    • Greater operational efficiency by automating dispute lifecycle events and reducing manual intervention.
    • Expanded functionality enabling customers to tailor the integration to specific business requirements beyond the out-of-the-box capabilities.
    • Reduced system complexity by removing unnecessary components and optimizing integration flows.

    Version history for the Financial Services Operations Integration with Visa application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - July 2026
    Removed: Removed the manual retrigger action from the Visa dispute experience.
    Version 3.9.0 - May 2026
    Changed: Updated Visa transaction lookup flow to properly update field values when retrieving transaction details
    Version 3.5.1 - May 2026 (Zurich)
    Changed: Updated Visa transaction lookup subflow to update the field values when retrieving transaction details
    Version 3.8.0 - April 2026
    • Updated:
      • Updated spokes, subflows and script include based on recent Visa 26.1 revision changes, improving compatibility and accuracy in dispute processing.
      • Improved the process for showing initiate dispute options for Visa IFC CDRN not eligible scenarios, making user actions clearer.
      • Updated localization artifacts to provide improved translations and support for more regions.
    Version 3.5.0 - April 2026 (Zurich)
    Updated: Updated spokes, subflows and script include based on recent Visa revision changes, improving compatibility and accuracy in dispute processing.
    Version 3.6.0 - March 2026
    • Changed:
      • Updated the 'Look up Associated Transactions' subflow to use the Builder and Parser Action.
      • Updated the 'Look up Dispute Pre Arbitration Details' subflow to store the tokenized document ID.
      • Updated the 'Look up Dispute Pre Arbitration Response Details' subflow to store the tokenized document ID.
      • Updated the 'Look up Dispute Response Details' subflow to store the tokenized document ID.
      • Updated the 'Look up Dispute Filing Details' subflow to store the tokenized document ID.
    Version 3.4.0 - December 2025
    • New:
      • Property for Cardholder Purchase Inquiry: Added a new property to support cardholder purchase inquiry, enhancing the ability to retrieve and process purchase information.
      • Spoke Selector for VROL Transaction Inquiry: Introduced a spoke selector definition for VROL transaction inquiry and associated transaction, enabling more flexible integration and automation.
    • Removed:
      • Unnecessary Spoke Selector Request Definition: Removed an unnecessary spoke selector request definition and its associated adapter, reducing system complexity.
      • Get Associated Transactions BR Inactive: Made the "Get associated transactions" business rule inactive, preventing unintended rule execution.
    Version 3.3.1 - August 2025
    Changed: Added two parameters in the Visa token service template.
    Version 3.2.0 - May 2025
    • Changed:
      • Modified cardholder purchase inquiry subflow to map the shipping address to financial transaction.
      • Modified integration subflows to use Network Transaction ID for Visa Transaction ID.
    Version 3.1.0 - April 2025
    Changed

    Updated the integration subflows in accordance with the Visa 25.1 revision.

    Version 3.0.0 - March 2025
    • New:
      • Added new integration subflows
      • Added UI actions and activity actions for Card Disputes Task to call Visa integration flows
    Version 2.5.3 - February 2025
    • Changed:
      • Updated references of Visa Dispute Intake table with Dispute Intake table.
      • Updated reference of Dispute amount modification reason field to read it from intake instead of dispute case.
    Version 2.4.0 - November 2024
    • Changed:
      • Updated references of Visa Dispute Intake table with Dispute Intake table.
      • Updated reference of Dispute amount modification reason field to read it from intake instead of dispute case.
    Version 2.2.1 - October 2024
    • New: Added documentation files for connection attributes
    • Updated:
      • Updated subflows to select resource path prefix dynamically
      • Updated sub-flows to support Visa 24.2 revision
    • Fixed: Fixed submit dispute questionnaire subflow for 'fraud' category
    Version 2.0.1 - August 2024
    Changed: Modified Get questionnaire answer subflow to handle questions not answered by the agents.
    Version 2.0.0 - May 2024
    • New: Created subflows for:
      • Look up associated transactions
      • Select associated transactions
      • Submit Transaction Inquiry
      • Change dispute status
    • Changed:
      • Updated Submit Dispute Questionnaire subflow to align with the Visa Dispute Questionnaire table, replacing the inputs from decision trees
      • Modified configuration for localization support
    Version 1.0.0 - February 2024
    • Visa Inc is a world leader in digital payment technology that connects individuals and businesses. Visa Resolve Online (VROL) is Visa’s end to end dispute management platform. The ServiceNow Financial Services Operations Integration with Visa enables financial institutions to integrate with VROL APIs using the Visa Spoke Actions to manage various dispute lifecycle events for e.g., perform transaction search, create dispute case, submit dispute questionnaire, fraud reporting.
    • This application lays down the framework for supporting any dispute resolution use case on ServiceNow which requires integration with Visa’s VROL. Although out of box sub-flows address certain primary integrations like creating Visa case, Visa dispute and submission of Visa questionnaire, customers can still expand the integration layer to support any business need.
    • The integration app provides an adapter layer to plug into the dispute workflows and effectively manage dispute resolution, making it a simple, effective, and efficient solution.