Care Team Operations for Healthcare IT release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Operations for Healthcare IT release notes

    The Care Team Operations for Healthcare IT application on the ServiceNow Store supports healthcare organizations in managing EMR and IT-related issues reported by care teams. It provides case types, record producers, and automated workflows that synchronize Healthcare IT cases with Incident records, enabling technicians to address issues efficiently while keeping care teams informed.

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    Key Features

    • Version 2.6.0 (June 2026): Enhanced platform-wide accessibility with WCAG 2.2 AA compliance, supporting 400% zoom and reflow across Healthcare IT interfaces. Introduced automated accessibility validation and strengthened security through non-Glide access control hardening.
    • Version 2.4.0 (March 2026): Improved security for read-only fields by implementing a new “readonlyoption” with granular control levels, enhancing protection while maintaining backward compatibility. Enabled feature administrators to complete certain tasks previously restricted to administrators.
    • Version 2.1.0 (December 2025): Fixed linking issues ensuring Healthcare IT cases created via workspace are properly associated with Incident records.
    • Version 2.0.0 (August 2025): Introduced a dedicated Healthcare IT service catalog with realigned service categories and catalog items, simplifying service requests.
    • Version 1.2.0 (May 2025): Enhanced service catalog by publishing a specific catalog for Care Team Operations and migrating record producers into the scoped application. Improved SMART on FHIR EHR launch support by capturing OAuth tokens from launch context.
    • Version 1.0.0 (February 2025): Initial release providing foundational case management and workflow synchronization between Healthcare IT cases and Incidents to facilitate issue resolution and team visibility.

    Practical Benefits for ServiceNow Customers

    • Improved accessibility ensures compliance with WCAG 2.2 AA standards, making the application usable for a broader range of users, including those requiring high-contrast and zoom features.
    • Enhanced security controls on read-only fields protect data integrity while allowing necessary customizations via client scripts, supporting secure and flexible implementations.
    • Streamlined service catalog and case management processes help healthcare IT teams efficiently handle service requests and issues reported by care teams.
    • Better integration and synchronization between Healthcare IT cases and Incidents improve operational visibility and incident resolution workflows.
    • Support for SMART on FHIR EHR launches facilitates secure and seamless interactions with electronic health record systems.

    Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.6.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow) and security-directive access-control hardening for Care Team Operations for Healthcare IT.
      • Security and Compliance
        • WCAG 2.2 AA accessibility checkers: Added to Care Team Operations for Healthcare IT to support automated accessibility validation.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Healthcare IT forms, lists, and agent workspaces.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations for Healthcare IT.
    Version 2.4.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 2.1.0 - December 2025
    Fixed: When a Healthcare IT case is created through the workspace the Incident will now be properly linked to the case.
    Version 2.0.0 - August 2025
    • New:
      • Added new service catalog named Healthcare IT.
        • Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog.
    Version 1.2.0 - May 2025
    • Changed:
      • Service catalog improvements
        • Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app.
      • Epic Hyperspace Support
        • Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context.
    Version 1.0.0 - February 2025
    The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with visibility into all of the issues reported by members of their team.