CSM - Prime release notes

  • Release version: Store
  • Updated August 6, 2026
  • 1 minute to read

    • Version history for the ServiceNow® CSM - Prime application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.1.2 - August 2026
    Updated with the latest version of ServiceNow Otto Customer Service Management (CSM)
    Version 2.0.1 - July 2026
    Changed: Internal code updates with no impact to existing functionality or user-facing behavior.
    Version 1.0.0 - April 2026
    Prime product tier.