Care Team Operations for Biomed release notes
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Summary of Care Team Operations for Biomed release notes
The Care Team Operations for Biomed application in ServiceNow supports reporting and fulfilling healthcare biomedical issues through specialized case types. The Australia release introduces enhancements to conversational AI capabilities, security, and administrative controls, improving case creation and management for healthcare support departments.
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Key Features
- Now Assist in Virtual Agent: Enables care team members to create support requests conversationally for healthcare IT, biomed, facilities, and environmental services via Care Team Portal or Care Team Mobile with clarifying questions and validation using AI case intake agents.
- Care Team Operations Case Creation AI Voice Agent: Allows care team members to create cases over the phone conversationally, requiring the Care Team Operations plugin installed for the relevant request type.
- Security Enhancements: Introduction of granular read-only field controls on the ServiceNow AI Platform, including new options like “strictreadonly” and “clientscriptmodifiable” to enhance instance security without losing flexibility.
- Role-based Task Completion: Feature administrators can now perform tasks previously limited to broader administrator roles, enabling more precise role delegation.
- AI Platform Licensing Tiers (Australia Patch 1): Three tiers—Foundation, Advanced, and Prime—provide varying levels of AI capabilities, from basic insights to autonomous AI asset management and custom workflow creation.
Activation and Upgrade Information
- Care Team Operations for Biomed is available for installation via the ServiceNow Store.
- Upgrading to the Australia release requires awareness of new read-only field settings; detailed guidance is available in KB2718122 and related documentation on configuring read-only security options.
- Installation and license tier determine access to AI features and agents.
Related Applications
- Healthcare Operations Core: Provides the foundational integration and automation for hospital operations, supporting Care Team Operations.
- Care Team Mobile: Delivers a mobile interface for hospital care teams to report issues efficiently to support departments.
The ServiceNow® Care Team Operations for Biomed application contains the case types to report and fulfill healthcare biomedical issues. Care Team Operations for Biomed was enhanced and updated in the Australia release.
Care Team Operations for Biomed for Biomed highlights for the Australia release
- Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments.
- Leverage the Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone.
- Care Team Operations for Biomed has received security enhancements in the Australia release.
See Care Team Operations for Biomed for more information.
Important information for upgrading Care Team Operations for Biomed to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
If you have the feature administrator role, you can now complete tasks that were initially reserved for users with the broader administrator role.
Care Team Operations for Biomed features
- Create support requests using Now Assist in Virtual Agent
- Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case creation AI agents and is available in Care Team Portal and Care Team Mobile.
- Care Team Operations Case Creation AI voice agent
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The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone.
Note:For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed.
- Australia Patch 1
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Activation information
Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.