ServiceNow Otto for Creator release notes
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Summary of ServiceNow Otto for Creator Release Notes - Australia Release
ServiceNow Otto for Creator is an AI-enhanced application development toolset integrated with the ServiceNow AI Platform. It provides generative AI skills and AI agents to streamline application creation, editing, and deployment across ServiceNow Studio, UI Builder, and Theme Builder. The Australia release brings new capabilities, product rebranding, and preparation for future deprecations, enabling developers and admins to build applications more efficiently using natural language and AI-driven workflows.
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Key Features
- AI-Driven Development: Use Build Agent within ServiceNow Studio for conversational creation and editing of full-stack applications.
- Now Assist Integration: Generate application modules in UI Builder workspaces using natural language prompts, supporting lists, records, scripts, dashboards, and more.
- Theme Generation Enhancements: Upload brand guidelines as PDFs to Theme Builder to generate themes aligning with your brand colors and styles, with easy publishing and customization.
- Release Lifecycle Documentation AI Agent: Automatically generate readable update set descriptions and release notes to improve transparency in app development.
- Licensing Tiers: Three AI licensing tiers (Foundation, Advanced, Prime) offer varying access levels to AI assets, generative skills, and agentic workflows based on your subscription.
- Agentic Development: New documentation introduces a natural language, AI-first approach to application development, enhancing productivity and usability.
- Rebranding: Now Assist has been renamed ServiceNow Otto®, reflecting the evolution of the conversational AI platform integrated into workflows.
Important Changes and Deprecations
- The Now LLM Service will be deprecated in the future; a third-party large language model is now the default for new AI assets.
- App generation and test generation plugins are planned for deprecation by September 2026; users should transition to the Build Agent plugin.
- Spoke generation has been removed from ServiceNow Otto for Creator.
- Build Agent is now the default for app generation in ServiceNow Studio; users needing the older app generation skill must adjust settings accordingly.
Activation and Upgrade Guidance
ServiceNow Otto for Creator is available via the ServiceNow Store. To upgrade, customers should update the snnowcreator application, which includes the Build Agent Pro plugin, or upgrade the snbuildagent plugin for the trial version. Checking entitlements is essential to confirm access to specific AI features and capabilities.
Related Applications and Integrations
- App Engine Management Center (AEMC) for managing application requests and deployments.
- Automated Test Framework (ATF) for creating and running automated tests.
- ServiceNow Build Agent for full-stack application creation via conversational interface.
- Catalog Builder for visual catalog item creation and maintenance.
- Creator Studio for low-code application development by business process experts.
- Workflow Studio and AI Admin Hub for process automation and AI-driven flow recommendations.
- ServiceNow Otto for App Engine to embed AI capabilities into custom applications.
- Playbooks, ReleaseOps, and Robotic Process Automation (RPA) Hub for workflow orchestration and automation.
- Visual customization tools such as Theme Builder and UI Builder for branded user interfaces.
What This Means for ServiceNow Customers
With the Australia release of ServiceNow Otto for Creator, customers gain advanced AI tools that accelerate app development through natural language commands and AI agents, enhanced branding workflows, and improved documentation automation. The rebranding to ServiceNow Otto reflects a unified conversational AI platform, offering improved multimodal and autonomous capabilities. Customers should plan for upcoming deprecations by transitioning to Build Agent plugins and review licensing entitlements to optimize their AI usage. These enhancements are designed to boost developer productivity, ensure consistent branding, and simplify app lifecycle management within the ServiceNow ecosystem.
The ServiceNow Otto for Creator application includes generative AI skills and AI agents that can help you develop on the ServiceNow AI Platform efficiently. ServiceNow Otto for Creator was enhanced and updated in the Australia release.
ServiceNow Otto for Creator highlights for the Australia release
- ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Creator. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Prepare for Now LLM Service to be deprecated in a future release.
- Upload brand guidelines as a PDF in the theme creation workflow to generate themes that align with your brand.
- Prepare for the app generation and test generation plugins to be deprecated in a future release.
- Learn about Build Agent updates in the new Build Agent release notes.
- Generate readable documentation throughout the app development life cycle using the new release lifecycle documentation AI agent.
- Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder.
- Create and update applications in ServiceNow Studio using Build Agent.
- Generate application modules in UI Builder workspaces using natural-language prompts.
- Learn about agentic development using an AI-first approach in the new agentic development documentation.
See for more information.
Important information for upgrading ServiceNow Otto for Creator to Australia
- To upgrade the Build Agent application, upgrade the ServiceNow Otto for Creator application (sn_now_creator), which includes the Build Agent Pro plugin (sn_build_agent_pro). To upgrade the Build Agent (Trial) app, upgrade the sn_build_agent plugin.
New in the Australia release
- Australia Patch 2
- Upload brand guidelines to generate theme colors
- Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand.
- Australia Patch 1
- Improve transparency across your app development environment using the release lifecycle documentation AI agent to generate update set descriptions and release notes.
- Generate themes using the new theme generation workflow in Theme Builder
- Use the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling.
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Australia Early Availability
- Use Build Agent in ServiceNow Studio to create and edit full-stack applications conversationally.
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Use Now Assist to generate application modules in UI Builder workspaces using natural-language prompts. The Now Assist agent processes your prompts and generates various modules, including lists, records, URLs, scripts, dashboards, and folders.
- New agentic development documentation
- Read new documentation that introduces agentic development, which is a natural language approach to application development on the ServiceNow AI Platform. The documentation includes how to get started, when to use it, and how it fits within the broader suite of AI-powered development tools.
Changed in this release
- Australia Patch 5
- Now Assist > ServiceNow Otto® announcement
- Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
- Australia Patch 4
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
- Australia Early Availability
- Build Agent is the default setting for app generation in ServiceNow Studio. To continue using the app generation skill, change the setting in ServiceNow Studio.
Removed in this release
Spoke generation has been removed from ServiceNow Otto for Creator. See the ServiceNow Store website for additional information.
Activation information
Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Australia Patch 1 release for the release lifecycle documentation AI agent:
- App Life Cycle AI Agents (com.sn_app_lc_agents): Scoped app: AI agent definition, script includes, REST API, system properties
- App Life Cycle AI Agents - Global (com.glide.app_lifecycle_agents.global): Hosted global plugin: UI actions, UI scripts, global utilities
- Plugins planned for deprecation
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The following plugins are planned for deprecation in a future release:
- App generation (sn_ae_gen_ai): Planned for deprecation in September 2026. The Build Agent plugin provides the latest experience for this functionality.
- Test generation (sn_text2test): Planned for deprecation in September 2026. The Build Agent plugin provides the latest experience for this functionality.